Academic EnSight can’t find feature

- September 13, 2019 at 4:30 pm
  tkollar
  Subscriber
  I support a small group running ANSYS academic software and licenses. We've been told repeatedly by our ANSYS reps that we should be able to run EnSight without a new license key, even though there's currently no EnSight feature in the file. However, with the 2019r3 license manager and academic Fluid Structures software installed, EnSight finds the license manager, but is unable to find the capability:
```
Capability ANSYS EnSight does not exist in the ANSYS licensing pool. None of the products
enabling this capability are available in the specified license path
```
  Fluent from the same installation runs just fine. I have ENSIGHT10_LM=ansys, so it's not looking for the slim8 key. Here is the list of features in our current file:
```
Feature                         Version     #licenses    Expires      Vendor
_______                         _________   _________    __________   ______
aa_mcad                         9999.9999    25          30-sep-2019  ansyslmd
aa_r_cfd                        9999.9999    25          30-sep-2019  ansyslmd
afsp_gui                        9999.9999    25          30-sep-2019  ansyslmd
afsp_optigrid                   9999.9999    25          30-sep-2019  ansyslmd
afsp_viewmerical                9999.9999    25          30-sep-2019  ansyslmd
aim_mp1                         9999.9999    25          30-sep-2019  ansyslmd
aa_r_hpc                        9999.9999    1024        30-sep-2019  ansyslmd
```
  Am I missing something? We were most recently told by our ANSYS rep to post here as a means of getting support.
  
  Thanks!
- September 13, 2019 at 7:35 pm
  
  tsiriaks
  Ansys Employee
  
  Hi tkollar,
  
  You understand it correctly. These license features won't work with Ensight.
  
  Let me reach out to you directly, then you can provide me the ANSYS rep contact and your Account number.
  
  Thanks,
  
  Win
- September 16, 2019 at 3:45 pm
  
  tsiriaks
  Ansys Employee
  
  Resolution: Reissue the license file as it did not include any ensight*** license features.

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