Ansys Products

Ansys Products

Academic Teaching License Error

    • Phil J
      Subscriber

       I have one student that is getting an error when trying to launch ANSYS.  It occurs with product launcher 19.1 or Workbench 19.1.  I have checked his license preferences and launch settings.  The license server is correct and the license preferences are correct.


      Screen Shot of Error

    • JakeC
      Ansys Employee

      Please try deleting or renaming the %APPDATA%Ansys directory.  Then launch again.


      If that doesn't work, please look in the Windows Event Viewer -> Windows Logs -> Application and find the "error" line that is associated with the product launch.


      Please paste in the details from that error.


      Thank you,


      Jake

    • Phil J
      Subscriber

      Hi Jake,


      I just met with the student and logged on using his profile.  We went to the %appdata%Ansys directory and deleted it.  The same error occurs.  He is going to take your message to our IT department and look for the application logs.  I could not find it.  sorry.  Below is a snippet of what comes up in workbench.  We will let you know what our IT folks say.  Thank you very much.


      launch error

    • JakeC
      Ansys Employee

      Hi jonespa87,


      If you log in as a different account on that same machine, does it open properly?


       


      Thank you,


      Jake

    • Phil J
      Subscriber

      Hi Jake,


      We have tried multiple computers in multiple labs.  Do you think a webex with the student would help?


      I can give you his email address and you guys could try to pick a time.  That way you can see his screen.


      Thanks,


      Phil

    • JakeC
      Ansys Employee

      Hi jonespa87,


      I would like to see the logs from the event viewer first if possible.


      Also could you please send a screen shot of the tabs in dxdiag:


      Start -> Type dxdiag.exe -> Click on dxdiag.


       


      Thank you,


      Jake

    • JakeC
      Ansys Employee

       HI jonespa87,


      I would like to see the event viewer details first.


      Also could you please run dxdiag and post screenshots of the tabs?


      Start - Type dxdiag -> Click on DxDiag.


       


      Thank you,


      Jake

    • Phil J
      Subscriber

      You bet, Jake.  I already forwarded it to the student and our IT services.


      Phil


       

    • Phil J
      Subscriber

      Good Morning Jake,


      The student sent this to me last evening.  We appreciate your help.  I am giving an exam this week and he will need ANSYS.


      Phil


      Directx

    • JakeC
      Ansys Employee

      Hi Phil,


      I need the "contents" of each of the tabs please.


      Any word on the Event Viewer Logs?


       


      Thank you,


      Jake

    • Phil J
      Subscriber

      Jake, The student is able to run ANSYS successfully be renaming the v191 folder.


      He has to go into the $APPDATA$ANSYS folder and rename the v191 folder for each computer he logs into.  For some reason his path has become corrupt.  Once he successfully launches ANSYS a new folder (v191) is written for that machine.


      Thank you for your help.  I really appreciate your willingness to have a webex meeting with Andre and I.

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