Learning Forum

[Sergey]

Hi everyone,

I believe I was able to access Discovery Forum from Ukraine with no issue before. However, now the startpage (https://forum.ansys.com/) shows an error "We are sorry, but we are not able to offer online purchasing of Ansys Discovery products in your region.". I'm using VPN with US location to write this message. I believe the online shop and Discovery Forum must have separate country-based restrictions. It is Ok to ban users from buying online due to legal limitations, but it's not a good idea to restrict Forum access just because you happen to live in Ukraine or other unfortunate countries.

Regards,

Sergey

[Subashni Ravichandran]

Hello Sergey Vakulenko

I'm consulting my team regarding this. Could you please confirm with your IT team to check if there are no firewall blocks on the Discovery Forum webpage?

[Sergey]

Hello Subashni ,

I'm pretty sure I have no firewall to block Discovery Forum.

[Subashni Ravichandran]

Hello Sergey Vakulenko

Could you please check again now and let me know. There were some issues with our server recently which have been repaired. If you still can't access the website I will need to check with my team on this.

[Sergey]

Hello Subashni ,

It's working now! Thank you!

[Sergey]

Hello Subashni , it's broken again and showing the same error as in my first message above. Could you please check again?

[Subashni Ravichandran]

Hello Sergey Vakulenko

Could you please try clearing your browser chache? In the meantime, I can check with my team if there is an issue with the server and get back to you.

Could you also share with us the error message you are seeing while trying to access the Forum?

[Sergey]

Subashni , the error is same as before: "We are sorry, but we are not able to offer online purchasing of Ansys Discovery products in your region.". The url I'm being transferred to is https://account.ansys.com/wearesorry.html . I've cleared cache and it's still on place.

[Naresh Patre]

Sergey Vakulenko

Subashni is on sick leave and I will be assisting you with this issue. Let me check with the team and get abck to you.

[Naresh Patre]

Hello Sergey Vakulenko

I came to know that Ukraine has been blocked from the account system due to export restrictions. Can you tell when did you access the forum from Ukraine last time?

[Sergey]

Naresh Patre , 3 monthes ago when I created this thread Subashni told there were some issues with the server and that they have been repaired. I was indeed able to access the forum from Ukraine after his post. I understand that Ukraine is blocked from the account system, so that clients from Ukraine are not able to make direct purchases of Discovery products from Ansys store. However, I believe that Discovery forum must not be restricted for Ukrainian users, as we still allow Discovery to be legally used in Ukraine, both student and commercial products.

[Naresh Patre]

Sergey Vakulenko Thanks for your reply. I am discussing it with the team and will let you know.

[Naresh Patre]

Hello Sergey Vakulenko

There might have been a glitch in the system due to which you were able to access the forum from Ukraine a month ago. This blocking is also applicable to forum access. I don't know about commercial, but the students products are allowed since their sole purpose is for academic use.

[Sergey]

Hello Naresh Patre . I'm actually able to access the Forum with Ukrainian IP again. I don't think blocking the forum is a right thing to do. We are able to sell Discovery locally and thus I believe our clients should have an access to Discovery Forum without using VPN.

[Naresh Patre]

Hello Sergey Vakulenko

I brought up this issue with the legal team and they are looking into it. I will update you as I get any update.

[Sergey]

Thank you, Naresh Patre