Account Number Acquisition

- January 17, 2023 at 5:18 pm
  
  T-Ying Lin
  Subscriber
  
  I was not the original purchaser of the software and cannot get in contact with the one who purchased it as they have graduated. Is there any way for me to obtain the account number so that I may access the ANSYS help section? I was hoping to figure out some issues with my heat transfer tab refusing to converge and the page refers to the help section which I can't access until I make a valid account. I sent an email to the one listed for help about account numbers, but they then directed me to the forums. Thanks for the help!
- January 17, 2023 at 8:59 pm
  
  Lito Yap
  Ansys Employee
  
  @T-Ying Lin,
  For commerical licenses/accounts, please contact your Ansys account manager.
- January 18, 2023 at 12:06 pm
  
  Rob
  Ansys Employee
  
  If you click on "Help" in the software it'll bypass the log in system. Your site ID will be in the licence file, or as Lito says "contact us".

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