ACT Addin is not loaded

- April 17, 2021 at 10:25 am
  
  trong.luong
  Subscriber
  
  Hi SpaceClaim Support,
  
  I am using SpaceClaim 2020 R2 and its ACT Addin cannot be loaded (see that attached image). I would like to use it to install some custom ACTs.
  
  Could you please help?
  
  Thanks!
- April 19, 2021 at 7:28 am
  
  Naresh Patre
  Ansys Employee
  
  hello Huu Trong Luong
  
  Did you encounter any error while installing SpaceClaim? Can you try uninstalling and reinstalling the software and see if that helps to resolve the issue? While installing, please ensure that you have first unzipped the installation files and you run the setup.exe in administrative mode.
- April 19, 2021 at 7:36 am
  
  trong.luong
  Subscriber
  
  Hi Naresh,
  
  I installed the software with Administrative right. I will try again and let you know then.
  
  Best regards,
  Trong
- April 24, 2021 at 3:20 am
  
  trong.luong
  Subscriber
  
  Hi Naresh,
  
  I uninstalled and clean installed the software again with Administrative right. However, it does not fix the issue.
  
  Best regards,
  Trong
- April 26, 2021 at 10:02 am
  
  Naresh Patre
  Ansys Employee
  
  Hello Matt Madore
  
  Do you have any suggestions to resolve this ACT addin issue?
- April 26, 2021 at 10:49 am
  
  ANSYS_MMadore
  Ansys Employee
  
  Huu Trong Luong can you share the text of your C:Program FilesAnsys Incinstall.log and install.err files?
  - June 17, 2021 at 4:16 am
    
    trong.luong
    Subscriber
    
    Matt Madore Sorry for the delay!
    
    I removed the software and reinstalled it with Admin right. Here are the log files.
    
    🛈 This post originally contained file attachments which have been removed in compliance with the updated Ansys Learning Forum Terms & Conditions
- June 17, 2021 at 11:43 am
  
  ANSYS_MMadore
  Ansys Employee
  
  Are you still seeing the ACT issue with the new install? Have you tried deleting the %APPDATA%Ansysv202 and v211 directories?
  - June 21, 2021 at 10:05 am
    
    trong.luong
    Subscriber
    
    Matt Madore I still have the ACT issue. I did not delete %APPDATA%Ansysv202 and v211 directories. Should I delete them before or after installation?
- December 13, 2021 at 4:08 am
  
  trong.luong
  Subscriber
  
  Hi Matt,
  
  I would like to resume this topic. Is there any update or guidance to fix this yet?
  
  Best regards,
  
  Trong

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