Learning Forum

[southtech.gliwice]

Hi So I bought Ansys SpaceClaim and now I'm trying to activate my license. I finally managed to assign subscription to my account, then I downloaded & installed software. Next step was to launch it and log in through my Ansys account. And this is the step where the problem happens. When I try to log in I get two error messages: First one is: - Unable to initialize activation storage on system and the second one is: - There are no current Ansys subscriptions (...). I tried to follow the 1, 2, 3 and 4 steps from this topic: https://discoveryforum.ansys.com/t/q5gwjy and even turning off the firewall, but it still get the same results. What more can I do to activate my license?

[Naresh Patre]

Hello  Pawel Ramian

Please send below files as mentioned to Discovery Support Team:

1.    Send output of ping command

2.    Download attachment "curl_7_53_1.zip" from below link and extract Download Curl Installer

3.    Rename curl.exe.tmp to curl.exe 

4.    Open Command prompt in administrative mode and go to the location where curl.exe is saved

5.    Execute following command:

curl.exe -v https://ansys-fno.flexnetoperations.com

6.    Send the output of above command

7.    Type %temp% in Windows Search and go inside .ansys folder. Locate .log file starting with ansysls_client* and send it

8.    Send following log files located at ~/Ansys Inc

Install.log

Install_licconfig.log

Install.err (if it exists)

[southtech.gliwice]

Naresh Patre 

Thank you. I've just send the files to Support. 

[Naresh Patre]

Pawel Ramian Thank you for sending the files. I have passed it on to concerned team and will let you know about their findings.

[l.janicek]

Hi, could you tell me, what is the solution of this problem, please?

 

Our customer has the same problem.

Thank you, Lukas

[Naresh Patre]

Lukas I have passed on the files to the team for investigation and will update you all on the findings.

[l.janicek]

Naresh Patre Hi Naresh, do you have any answer about this problem?

Many thanks

[Naresh Patre]

Hello  Lukas 

Pawel Ramian had the same issue and it was identified that the problem was due to the presence of special characters in the Windows Login name. Changing the windows login name which does not contain any special characters fixed the issue. Can you check if this is the same case at your end? If yes, can you change the Windows login name as suggested and let me know how it goes? This special character issue has been fixed in R19.2 version whose release is scheduled in next month.

[southtech.gliwice]

Lukas Please keep in mind that I had to reinstall Windows and change my user name while installing. Changing the name only in account settings (from "Paweł" to "Pawel") didn't help in this case.

[l.janicek]

Pawel Ramian  Thank you, this is the good notice. The problem is likely to be in this, because customer use PC name "VÝROBA". I will keep you informed.