Ansys Products

Ansys Products

adding a temporary license file appears successful but FlexNet licenses are never updated

    • axkeller
      Subscriber

      We are running the ANSYS License Manager Release 18.2 on Windows Server 2012R2 and attempting to add a temporary license to our existing expired license. We go through the process to "Add a License File" which appears successful but after restarting the license service the new license is never reflected. We have rebooted the server and attempted to add the temporary license several times without success. 

      We are hoping to get some guidance on this issue. 


      Thanks!


      Alex Keller

    • tsiriaks
      Ansys Employee

      Hi Alex ,


      Those expired licenses can cause this issue. Please wipe everything then reinstall only valid licenses. You can remove the currently installed license files (all that end with .lic ) under (default location) C:Program FilesANSYS IncShared FilesLicensinglicense_files


      Thanks,


      Win

    • axkeller
      Subscriber

      hi Win,

      Thanks for the quick response! Your guidance was successful, we now see the temporary license being served:
      "Lease expiring 30-Nov-2018 Customer #"


      Appreciate your help!


      Sincerely,


      Alex 

    • tsiriaks
      Ansys Employee

      Hi Alex,


      You are welcome ! Glad that works for you.


      Thank you for the update.


      Win

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