Learning Forum

[ricks]

My It guy installed the latest software and deleted all previous version.

Now when i double click a file i get the error in the attached picture.

I have to do it the long way now and that is very inconvenient.

I have right clicked, open with, located the .exe file and still get the same error.

 

is there another .exe file hidden somewhere in the install?

 

Any help will be greatly appreciated.

 

Cheers

Rick

[Devendra Badgujar]

Hi @Rick Szanyi

This error usually appears when the program is launched without the command /UseSubscription=true.

When a program is set as the default to open a particular file type, an entry is added to the Windows registry.  That entry points to the executable (spaceclaim.exe for example) but does not include additional commands.

The key that needs to be modified is:

HKEY_USERSSoftwareClassesApplicationsSpaceClaim.exeshellopencommand

The registry key value should be set to the following.

"C:Program FilesANSYS Incv221scdmspaceclaim.exe" "%1" "/USERUNNINGSPACECLAIM=true" /UseLicenseMode=true

/UseLicenseMode=true is necessary to make Discovery SpaceClaim look for the subscription license.  Without that set it will look for a floating license, which is why they get the error in the image you submitted.

Please let me know if this resolves your issue.

Regards.

[ricks]

Good Morning.

I dont see a (user folder) with my name on it as i believe my IT guy did the entire instal under

his admin log in. Although i just had him make me a full admin of this p.c. now so i am able

to dabble in some admin stuff. The two pics depict the only folder that i can navigate to that string

you have in BOLD. is this the correct folder and string to add this too? 

HKEY_USERS

"/USERUNNINGSPACECLAIM=true" /UseLicenseMode=true

 

Here are pics of the 6 folders that  i can navigate to that string too.

Thanks in advance

Rick

[Devendra Badgujar]

Rick Szanyi 

Yes, please try modifying this. Let me know if that helps. 

Regards.

[ricks]

Obviously i am bit of a Registry noob, but i do know to back up the entire registry before

attempting any thing :)

 

(not that it matters but i noticed you can navigate to the same string

in the HKEY_CURRENT_USER folder too.)

 

cheers

Rick

[ricks]

Hi there, I copied and pasted that line in the registry exactly but it sill

does not allow me to double click a file to open

Tried Changing 'USERRUNNINGSPACECLAIM' to my user name also did not work

 

Does this require a reboot?

[Devendra Badgujar]

Hi Rick Szanyi

Please can you send the SpaceClaim log from '%APPDATA%SpaceClaimLog files' and the Ansys license log from %TMP%.ansys on ansys-discovery-support@ansys.com.

I am checking with the development team for more information on this, I will update you as I hear from them about this issue.

Regards.