After launching “Discovery Live” shown attached graphic card error message under “Discovery Aim” window when desktop accessing thru Citrix

- January 13, 2021 at 11:47 am
  
  Sagar Patil
  Subscriber
  
  Hi Ansys Support Team, We are facing application launching issue while handling office desktop access from Home thru Citix. Some system working fine, but few system getting error message(attached). We have already checked office system fully support as per application req. even work well from office. please do the needful to resolve it.
- January 13, 2021 at 12:07 pm
  
  Sagar Patil
  Subscriber
  
  1997706641 support request no
- January 13, 2021 at 1:18 pm
  
  Charudatta Bandgar
  Subscriber
  
  Hello SagarLive
  
  Looking at the screengrab, I can see that the graphic card drivers are not updated since almost 2 years. Can you please update them to the latest version from the manufacturer's website?
  
  Regards.
  - January 14, 2021 at 8:04 am
    
    Sagar Patil
    Subscriber
    
    hi Charudatta Bandgar , update graphics drivers but still getting the same error message while launching dsl. (image attached)
  - January 14, 2021 at 8:05 am
    
    Sagar Patil
    Subscriber
    
    SagarLive
    
    Even GPU1: Citrix display Only Adaptor drivers also updated.
- January 15, 2021 at 6:39 am
  
  Charudatta Bandgar
  Subscriber
  
  Hello SagarLive ,
  
  I had a discussion with the experts, according to them, this is likely has something to do with the Citrix being used to access the machine. Discovery requires a discrete hardware GPU and as you can see that GPU1 is a virtual one created by Citrix. This is probably confusing the software. What we can try is to go to the NVIDIA control panel on your machine and setting the CUDA and OpenGL rendering GPUs, both set to P4000. If this works and solves your issue please let me know.
  
  Regards.
  - January 15, 2021 at 10:16 am
    
    Sagar Patil
    Subscriber
    
    Charudatta Bandgar
    
    but with same case working fine with M2000 graphic card. Is there any specific setting need under Citrix or NVIDIA control panel for P4000?
  - January 19, 2021 at 6:22 am
    
    Charudatta Bandgar
    Subscriber
    
    Ideally, there shouldn't be, SagarLive
    
    Maybe Citrix might confuse the software. I will try to find the exact reasons.
    
    Were you able to try to change it through the NVIDIA control panel?
    
    Regards.
  - January 19, 2021 at 11:49 am
    
    Sagar Patil
    Subscriber
    
    Charudatta Bandgar
    
    its resolved with trial & error method.
    
    Thanks a lot!
  - January 19, 2021 at 12:14 pm
    
    Charudatta Bandgar
    Subscriber
    
    Thanks for the update, SagarLive
    
    What exactly worked in our favor?
    
    Regards.

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