Ansys Products

Ansys Products

Analysis License Manager error

    • aamiralaracu1
      Subscriber

      Hello,


      I am using Ansys 2019 R1 which is provided by my university through a VPN and is downloadable on my computer. However when i try to run an analysis it come up with the following licensing message. When i download the software from my university it downloaded the full Ansys package. 


      The error message that I'm receiving is as follows - 


         ANSYS LICENSE MANAGER ERROR:


      Could not connect to any license server.


      ANSYSLI_SERVERS: 2325@HVS-ITS-LIC03


      FLEXlm Servers: 1055@HVS-ITS-LIC03


       


      ***ERROR - ANSYS license not available.


       


       


      Can someone help in sorting out this issue as I need the software to complete my final year project?


       


      FYI - I'm not the best when it comes to the configuration of mt computer so I may ask for additional help.


      I look forward to you response and help


      Kinds regards and thank you in advance,


      Aamir Alaracu


       


       

    • Rob
      Ansys Employee

      If you're using VPN into Uni you'll also need to set the licence manager to see the Uni licence server.  

    • aamiralaracu1
      Subscriber

      Hello Rwoolhou,


      Thank you for the quick response. How will be able to set the license manager to see the university license server?


      Kind regards,


      Aamir Alaracu

    • tsiriaks
      Ansys Employee

      You have network communications issue


      For a client machine to be able to check out licenses from a server machine. The client machine must be able to resolve the IP of server and communicate via port 2325.


      Please do the following to test whether your machine satisfies this.


      You can do that by launching CMD Prompt then type


       


      ping HVS-ITS-LIC03


       


      These should resolve to an ip address


       


      Then, test


       


      telnet HVS-ITS-LIC03 2325


       


      If it connects, you will see a blank screen; otherwise, it will throw error


       


      Note that your machine may not have telnet feature turned on. You can turn it on by typing Windows features in "Search Windows" tool box , then look for "Turns Windows features on or off" and launch this. Then, scroll down to the bottom and check "Telnet Client" > OK


       


      Thanks,


      Win

    • aamiralaracu1
      Subscriber

      Hello Tsiriaks,


      I followed the guidance that you provided however the error message is still being shown. I am connected to my university VPN but still no luck.


      Would be able to provide further support?


      Kind regards,


      Aamir Alaracu

    • tsiriaks
      Ansys Employee

      Hi Aamir,


      That is not to resolve the issue but to pinpoint the issue you are having. What are the test results from ping and tellnet commands ?


      Thanks,


      Win

    • aamiralaracu1
      Subscriber

      Hello Win,


      I have attached the a few screenshots to show the outcome of the ping test and telnet command. I switched on the telnet feature as you mentioned after my first try of tring the telnet command and it failed.


      I hope this helps you in figuring out what the problem is.


      Kind regards,


      Aamir Alaracu


    • tsiriaks
      Ansys Employee

      Thank you Aamir, this looks good.


      Next, try the following command


      "%awp_root193%..Shared FilesLicensingwinx64ansysli_util" -statli 2325@HVS-ITS-LIC03


      Also, try


      "%awp_root193%..Shared FilesLicensingwinx64lmutil" lmstat -a -c 1055@HVS-ITS-LIC03


      Thanks,


      Win

    • aamiralaracu1
      Subscriber

      Hello Win,


      Thank you for responding quickly and efficiently.


      I have attached the screenshots of the commands.


      Screenshots for command "%awp_root193%..Shared FilesLicensingwinx64ansysli_util" -statli 2325@HVS-ITS-LIC03



      Screenshot for command "%awp_root193%..Shared FilesLicensingwinx64lmutil" lmstat -a -c 1055@HVS-ITS-LIC03. when I triend this command, it threw an error which is shown on the screenshot.



       


      I hope this helps.


       


      Kind regards,


      Aamir Alaracu

    • tsiriaks
      Ansys Employee

      This looks fine.


      Can you explain again what analysis you are trying to do and what you clicked/did that leads to the licensing error.


      Also, please post the screenshot of the error message, inline with text.


      Thanks,


      Win

    • aamiralaracu1
      Subscriber

      I am trying to do perform a modal analysis to first ake sure all components are attached to each other. after completion of the modal analysis I need to perform a crash analysis of the model.


       


      I do apologise in the late response as I was working on another project.]


      Thanks,


      Aamir

    • tsiriaks
      Ansys Employee

      Hi Aamir,


      This is odd. So you can open up Workbench and Mechanical but you get the error when you try to start the analysis ?


      Can you open up CMD Prompt, and enter the following command


      set


      and post the output of it here ?


      Thanks,


      Win


       

    • aamiralaracu1
      Subscriber

      Hi Win,


      Please find attached the CMD Prompt for 'set'.


      Thanks,


      Aamir



       

    • tsiriaks
      Ansys Employee

      Hi Aamir,


      This looks good too.


      At which point did the error come up ?


      Please also post the screenshot of error and include the entire application GUI in the image.

    • aamiralaracu1
      Subscriber

      Hi Win,


      The error comes up when i try to solve the model.


       


      Please find attached the error message and the GUI.


      Thanks,


      Aamir


    • aamiralaracu1
      Subscriber

      Hi Win,


      I have successfully managed to get the solver working. There are no more errors with the loading of the simulation.


      Thanks,


      Aamir

    • aamiralaracu1
      Subscriber

      Hello Win,
      Please ignore my previous post. The issue is still present. I have contacted my university IT helpdesk with the same query. I will update the post when I hear back from them.


      Thanks,
      Aamir

    • tsiriaks
      Ansys Employee

      Hi Aamir,


      This is way too odd. Your machine did pull licenses just fine to launch Mechanical but it couldn't pull solver license. Is this solved locally on your machine ? What do you select/setup in your 'Solve Process Settings' ?


      You can check the license logs on client side under %temp%.ansys


      You should have licdebug.MECH.193.out with the content that's mostly successful checkout


      and licdebug.ANS_SOLVER.193.out that may have the denied. Or if you want, just search for the files in this folder by date modified and look at the bottom entries of each recent file to see if there is any denied anywhere.


      Thanks,


      Win

    • aamiralaracu1
      Subscriber

      Hello Win,


      I have attached images which show the setting for the 'Solve Process Settings' below. when you ask if the solution is done locally, do you mean if the files are saved on my computer and not on a cloud drive?


      I cannot check the license logs under command %temp%.ansys.  I also cannot check this  licdebug.MECH.193.out or this licdebug.ANS_SOLVER.193.out. Can you please advise where i can locate them?


      Thanks,


      Aamir

    • tsiriaks
      Ansys Employee

      Hello Aamir,


      Could you reattach the solve process setting image ? It seems to be lost.


      For the local solve vs remote solve, this is also defined in solve process settings. If you are using 'my computer' that's a local foreground solve. But if you use remote solve (RSM), the job would be submitted to solve on another machine and that machine would be the one that pulls the solver licenses.


      As for this %temp%.ansys  , this is not a command, it's a path. You can copy and paste this in your Windows File Explorer address bar and it will lead you to the directory that contains those licdebug files.


      Thanks,


      Win

    • aamiralaracu1
      Subscriber

      Hi Win,


      Please find attached the photo for the solve process settings.



      Attached are the photos for the licdebug.MECH.193.out.



      Also attached is the photo of the licdebug.ANS_SOLVER.out.



       


      Thanks,
      Aamir

    • tsiriaks
      Ansys Employee

      Hi Aamir,


      Not sure why ANS_SOLVER file only has 1 entry from today. There's supposed to be much more from your past attempts as well. 


      Anyway, it seems you have some intermittent connection issue with the license server. Let's try extending the timeouts.


      Open up C:Program FilesANSYS IncShared FilesLicensingansyslmd.ini  with a text editor application, like notepad (may need admin rights to modify), then append the following lines in there


      ANSYSLI_FNP_IP_ENV=1


      ANSYSLI_TIMEOUT_FLEXLM=10


       


      ANSYSLI_FLEXLM_TIMEOUT_ENV=10000000


      ANSYSLI_TIMEOUT_TCP=120


      ANSYSLI_TIMEOUT_CONNECT=60


      If that doesn't help, try launching "User License Preferences" , then select the radio button to use separate licenses for each application and try again. Note: This however can consume more licenses.


      Thanks,


      Win


       

    • aamiralaracu1
      Subscriber

      Hi Win,


      When I open the file path that you have given, it only shows the first two lines. I then entered the lines that you provided. however I am still having the same issue.


      I have attached the notepad with the lines.


      Thanks,


      Aamir


    • tsiriaks
      Ansys Employee

      sorry Aamir, there was some line breaking issues on the forum that I didn't notice. Please make sure there is no blank lines in your ansyslmd.ini. Just put them right next to each other.


      If issue persists, try the user license preference approach that I mentioned and see if it makes a difference.


      If not, try the following command


      "%awp_root193%..Shared FilesLicensingwinx64ansysli_util" -checkout ANS_SOLVER


      and let me know the output.


      Also, have you ever tried Static Structural analysis ? I wonder if this is somehow specific to Modal analysis.

    • aamiralaracu1
      Subscriber
      Hello Win,Is this what you meant when you said to put the lines next to each other?nThe error message is still appearing when I try to do run a modal analysis and a explicit dynamic analysis.nHow would i get to the the user license preference setting?nAttached below is the snapshot of the output for %awp_root193%..Shared FilesLicensingwinx64ansysli_util -checkout ANS_SOLVERnI have not tried to do static structural analysis. Would static structural analysis elt mem complete a crash analysis?nThanks,nAamirn
    • tsiriaks
      Ansys Employee
      Hi Aamir,nYes, that seems good in your ansyslmd.ini nFor 'User License Preferences' , you can just search this term in your Windows Search, it should show a shortcut to launch a tool.nStatic Structural is just for a test to see if you have the same issue with solver license. It's not intended to be a replacement of your crash analysis.nAny chance you can update to a later version like 2020 R1 or R2 ? Because there is another licensing trick that we can try if you are using these recent versions.nThanks,nWinn
    • aamiralaracu1
      Subscriber
      Hi Win,nUnfortunately I cannot get User License Preference to appear when i enter it into the search bar. I even looked in Ansys 2019 folder.nI am unable to acquire Ansys 2020 from my university as they don't offer the software.nThanks,nAamirn
    • tsiriaks
      Ansys Employee
      Hi Aamir,nIn that case, try using this command to launch User License Preferences tooln%awp_root193%\commonfiles\tools\winx64\ansyslm_relutil.exe -userprefsnthen, change the license sharing mode.nDid you try static structural test as well ?nThanks,nWinn
    • aamiralaracu1
      Subscriber
      Hi Win,nI used the following command to open the user license preference tool. I have attached the screenshots of the screen.nI have tried structural analysis and I get the same result.nThanks,nAamirn
    • tsiriaks
      Ansys Employee
      Hi Aamir,nSelect the other radio button to Use a separate license for each applicationThen, try againn
    • suryakantnagar
      Subscriber
      HellonI am Suryakant a student and i am getting problem in licensing the license file automatically detect by license manager and when open workbench or other tool it shows error like unable to retrieve the licensed site preference information and host not found i have all details clearly check host id ,machine type.nplease help me to sole these problemnThank youn
    • aamiralaracu1
      Subscriber
      Hello Win,nI tried to use a seperate license radio button. However I have not been successful in getting the simulation to run.nPlease advise what the next steps could be taken.nThanks,nAamirn
    • tsiriaks
      Ansys Employee
      Hi Suryakantnagar,nPlease create a new thread for your own issue.nnHi AamirnCould you show the screenshot of those licdebug files again after applying this 'separate license' ?.Thanks,nWinn
    • aamiralaracu1
      Subscriber
      Hello Win,nPlease find attached the screenshot of the licedebug files but changing the license settings.nThanks,nAamirn
    • aamiralaracu1
      Subscriber

      Hello Win, I was wondering if you had a chance to look at the attachment, Thanks, Aamir

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