Another License Error

- February 8, 2021 at 8:56 pm
  
  ben.greenfield
  Subscriber
  
  SpaceClaim had been working normally, however when I tried to open it today I started getting another license error. When I opened the program it asked me to log in to my account with my username and password (which it normally does not do). Then it gave me this error "There are no current ANSYS subscriptions that enable capability Discovery - level 1." I checked the subscriptions in the administration portal and I'm still assigned to a SpaceClaim license.
- February 9, 2021 at 7:51 am
  
  Subashni Ravichandran
  Ansys Employee
  
  Hello bgreenfi We have received similar complaints from other users as well. I have escalated this issue with my team to check for issues at our end. In the meantime, could you please try refreshing your licenses using the command prompt options?
- February 9, 2021 at 12:56 pm
  
  ben.greenfield
  Subscriber
  
  I tried refreshing the license as described via the command prompt, however this did not fix the issue. Do you have an estimate for when this will be resolved?
- February 9, 2021 at 1:25 pm
  Naresh Patre
  Ansys Employee
  Hello bgreenfi
  
  The license issue has been fixed. Please refresh the license as per below steps and launch SpaceClaim:
  1. Open Command prompt in admin mode
  2. In the command prompt, type in:
    cd C:Program FilesANSYS Incv211licensingclientwinx64
  3. Once in that directory, run the following command:
    ansysls_client.exe -RefreshLicenseEntitlements
  Please let me know if you face any issues further.
- February 9, 2021 at 1:54 pm
  
  ben.greenfield
  Subscriber
  
  That fixed the issue, thank you!

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