Learning Forum

[jose_marcos_junior]

Hello, 

 I downloaded the student version 2022 R1 of Ansys to help me develop my thesis. However, no matter what I do, the Ansys Workbench does not open its window, always presenting this message of error. 

 I would very much like to know why this is happening, given the fact my machine has all the requirements necessary to run the application (GPU: NVidia 1050 Ti 4GB, and a CPU: i5 10600KF). Could someone from the support team help me understand why is this occurring?

Thank you in advance. 

[George Karnos]

Verify that the graphics card driver is the most recent.
You can also try the following:
rename the directory %appdata%\ansys to: %appdata%\ansys.back
then, try to start Workbench:
"C:\Program Files\ANSYS Inc\ANSYS Student\v221\Framework\bin\Win64\runwb2.exe"

[George Karnos]

Also, there are many more threads concerning this with other ideas:
https://forum.ansys.com/search?Search=Ans.SceneGraphChart.SceneGraphAddin&ADV_Filter_SearchIn=&ADV_Filter_Category=&ADV_Filter_QNA=&ADV_Filter_CommentCount=&ADV_Filter_Username=&ADV_Filter_SearchOccurrence=any_occurrence

[George Karnos]

Some other Solutions:
Solution 1:-This could be an issue with Windows user account contains some special characters or non-English language alphabets. For a quick test try creating a new/simple Windows user account that contains only English letters and/or numbers such as abc a123 etc. and see if that fixes the issue.

Solution 2:-Ensure the graphics driver is up to date

Solution 3:-Repair on the C++ packages in windows appsRun appwiz.cpl to open Programs and FeaturesScroll down to the list of Microsoft C++ packagesRight click on each one and select change then the repair option.

Solution 4:-If using UAC remove and re install the software after lowering Windows UAC to a lower levelhttps://articulate.com/support/article/how-to-turn-user-account-control-on-or-off-in-windows-10

[jose_marcos_junior]

Thank you for your help. I already tried all the solutions hereby listed, but one: the third suggestion, I do not know how to do it. Could you enlight me, please?

Also, can this be related to my graphic card? My CPU is an intel of K series, therefore, it has no embedded GPU. The only one I have is an offboard. A NVIDIA 1050Ti 6GB. I even tried downloading Ansys on my laptop, which does not have an offboard graphic card, and it worked perfectly there.