July 19, 2018 at 9:57 amjcastelloSubscriber
I'm new here.
After making a search on internet I haven't found anything similar to my problem.
I installed ANSYS AIM Student yesterday and for some reason, after installing the software with any issue, when I want to run the WorkBench 19.1 it says me this:
Link to the picture: https://drive.google.com/file/d/18CpgA3n7xRBS2xhh77Jk9ndi7gcMKDYN/view?usp=sharing
I've uninstall it, and reinstallit again but the same problem appeared again.
I was installing it on the D unit, should I do it on the C unit? I think that this doesn't matter but maybe it works.
July 19, 2018 at 5:49 pmtsiriaksAnsys Employee
Hello jcastello ,
If your D drive is a physical/local drive, it is ok.
For this issue, please try installing the ANSYS Student package as well.
Please let me know if that makes any difference.
July 19, 2018 at 9:11 pmaydiincannSubscriber
I have the same problem.I can not run the program.
July 19, 2018 at 9:13 pmaydiincannSubscriber
An error occurred while processing your request.
I will try again.
but now this error.
I tried the folder d.
but it did not work.
July 19, 2018 at 11:08 pmtsiriaksAnsys Employee
I have just tried downloading the ANSYS Student package and it worked for me.
If you experience the above error and if you are using Windows 10, this post might be helpful to you
July 19, 2018 at 11:17 pmaydiincannSubscriber
No ? dont use windows 10.
my schedule is not working.
https://drive.google.com/file/d/18CpgA3n7xRBS2xhh77Jk9ndi7gcMKDYN/view?usp=sharing I have this mistake.
July 19, 2018 at 11:38 pmtsiriaksAnsys Employee
Did you install ANSYS Student package ? Or did you just install the ANSYS AIM Student package like jcastello did ?
If you haven't installed ANSYS Student package, please try that and let me know if it helps.
If you have already installed it and still see this issue, try the suggestions from these two posts
July 20, 2018 at 9:36 amaydiincannSubscriber
I install ANSYS Student.
Please solve my problem.
July 20, 2018 at 4:06 pmtsiriaksAnsys Employee
July 20, 2018 at 5:10 pmJakeCAnsys Employee
This could also be graphics card related.
Please update your graphics drivers to the latest version, and verify that the "good" card is enabled as the primary card.
For instance if you are using a laptop with an intel card and an nvidia card in it, open the nvidia control panel and 3d settings, and verify that "High Performance Graphics Processor" is selected as the primary card and not "auto detect"
July 20, 2018 at 7:07 pmjcastelloSubscriber
I've made this and continues to appear the problem.
Also I tried to install the Ansys Student package and the same.
I will try to do the what tsiriaks passed on the two links.
July 22, 2018 at 6:06 pmjcastelloSubscriber
I've tried all the options you said before, but anything is making it to work.
I will try to install it on the C unit as a last option, but I dont feel like it will work.
Any other option??
July 22, 2018 at 9:36 pmjcastelloSubscriber
I don't understand the difference between C and D, but it worked, now it opens.
I installed the Ansys Student on the C partition and works.
July 23, 2018 at 6:17 pmtsiriaksAnsys Employee
That's great news ! Thank you for letting us know.
I don't understand either. C and D shouldn't makes any difference if both of them are physical/local drives. I think it's something specific on your systems.
July 30, 2018 at 11:59 pmLindsaySubscriber
I am having the same Ans.SceneGraphChart.SceneGraphAddin error that jcastello pictured above. I can't get anything from this post to resolve the issue. It's a little frustrating, as it was working just fine, so I don't know why it has started all of a sudden. Was there anything else that someone did that fixed this?
July 31, 2018 at 12:21 am
July 31, 2018 at 12:37 pmJakeCAnsys Employee
It may be worth resetting your preferences.
Close all open Ansys applications
Open Windows File Explorer and put the following in the path/address bar:
Rename v1xx directory to v1xx_old (replace the xx with the version you are using)
Now open workbench again.
August 1, 2018 at 11:12 am
August 1, 2018 at 12:22 pmJakeCAnsys Employee
What have you tried from the suggestions provided in this thread?
Can you send a screen shot of what "Show Details" shows?
What graphics card do you have?
August 1, 2018 at 12:46 pm
August 1, 2018 at 12:51 pmSK_RunekSubscriber
I download Ansys from https://www.ansys.com/academic/free-student-products . That run setup.exe and finish installation. After this i try run Workbanch 19.1 but watch this error. May be i should do anything more?
August 1, 2018 at 12:58 pmJakeCAnsys Employee
If you run the Nvidia Control Panel and set the "High Performance Graphics Processor" specifically?
Which graphics card is still enabled?
August 1, 2018 at 2:01 pmSK_RunekSubscriber
Yes, i set
Intel(R) HD Graphics Family
August 1, 2018 at 2:25 pmJakeCAnsys Employee
The GeForce line of graphics cards are not really workstation grade cards, and may not be able to run the Ansys Products.
If you run Start -> Type dxdiag.exe, can you send screenshots of each of the Display# tabs?
August 1, 2018 at 2:57 pmLindsaySubscriber
Thank you jcallery! I can now open previous projects and get the toolboxes to show up!
I still am getting the errors that SK_Runek and jcastello have pictured above if I try to just open up Workbench from scratch, but it looks like it is working if I just open a new project once an old project is opened.
I new to Ansys and don't really use Windows often, so I don't know (but assume) the other error message is Windows related? There was a suggestion above that mentions using https://windowsreport.com/error-occurred-while-processing-your-request-windows-10/, but that requires payment to a program that has a lot of reviews about getting scammed after using it - so I don't really feel comfortable going that route. And just wanted to give others a heads up about that as well.
Thank you for your help!!!! I'm so happy to be able to get back in and use ANSYS again!!!!
August 1, 2018 at 4:20 pmJakeCAnsys Employee
That is interesting, I haven't seen that issue before.
Can you try closing all open ansys applications and rename the following directory:
Then try launching workbench from the shortcut again.
You may also want to try running ProductConfig:
Start -> All Programs -> Ansys -> Utilities -> Right Click on Product and Cad Configuration -> Run As administrator
Then click on Configure Products and Cads and follow the prompts.
August 2, 2018 at 7:18 am
August 2, 2018 at 4:31 pmtsiriaksAnsys Employee
It seems the driver for your NVIDIA GeForce 920M is quite old (5/1/2017) .
Please refer to this Nvidia site
fill out information and download and install the latest driver from there
Can you also try using ANSYS with just your notebook monitor ?
August 2, 2018 at 4:44 pmJakeCAnsys Employee
Additionally, please check to see if there are any files that start with QT and end with .dll in the c:windowssystem32 directory.
If so, please rename or delete those, reboot, and try again.
August 28, 2018 at 8:36 pmRaisSubscriber
??????? ?????? ?????????
? ???? ????? ????????? ???????????? ??????? ?? ?? ??????.
?? ?????????? ???? ?????????? ?????????? Intel HD 530. ????????? ????????? ????????? ?????? ???????? - ?? ???????.
? ???? ??? ?????????? ?????? WB ??????? ??????? ??? ?????????? ?????? ?? ????.
??????? - ???????? ??? ???????????? ?????????? ???????.
August 28, 2018 at 9:56 pmtsiriaksAnsys Employee
I used google translate and get this rough English translation of your post
Did you solve the problem?
I have the same error after installing the distribution.
The computer also built-in video card Intel HD 530. Installed the latest available driver version - did not help.
I do not have previous WB files, so I can not do as others suggest.
In short - write down the user name in Latin letters.
I would recommend to try to create a new user profile (and computer name) that uses only English alphabets like the resolution from aliberati from the link that you posted. Then, see if this helps.
August 29, 2018 at 6:18 amRaisSubscriber
I wrote down the computer user name in English and the problem was solved. The computer name was already in English.
August 29, 2018 at 4:44 pmtsiriaksAnsys Employee
That's great to hear ! Thank you for the confirmation.
November 3, 2018 at 11:24 pmfrank2243Subscriber
Did anyone have ever found a solution for this problem?
I have Windows 10 installed on an iMac 5K with the latest AMD drivers.
November 9, 2018 at 10:26 amfkcomSubscriber
ich have the same problem (see attached screenshots). Here is what I did already:
- updated graphic card drivers
- reinstalled ansys student package
- changed the system language to english
- renamed %APPDATA%Ansys to %APPDATA%Ansys_old
- in Product and Cad Configuration there is nothing to choose from
unfortunately nothing helped but I really need to get it run for my diploma thesis.. can anyone help me out?
thank you in advance.
November 9, 2018 at 7:56 pmtsiriaksAnsys Employee
Have you tried creating a new/simple Windows user account that only has English letters like abc or a123 ?
November 19, 2018 at 5:52 pmsmlbykccSubscriber
% APPDATA% ANSYS bu dizini bulam?yorum.
November 19, 2018 at 6:48 pmtsiriaksAnsys Employee
I used Google translate and it seems your issue is
"% APPDATA% ANSYS I can't find this directory how to change it."
Did you have space when you look for this directory ?
It should be something like
If you need further help on this, please create a new thread, then reference this one.
November 28, 2018 at 7:41 pmBHLLBCRGNSubscriber
I solved the "Ans.SceneGraphChart.SceneGraphAddin" problem. PC name only has english letters.(123 or abc).Thanks
March 27, 2019 at 5:50 pm
March 27, 2019 at 7:52 pmtsiriaksAnsys Employee
Hi azadyyilmaz ,
Please start a new thread for your issue.
I will go ahead and lock this thread now.
December 17, 2022 at 7:43 pmismail kızılkurtSubscriber
Ans.SceneGraphChart.SceneGraphAddin hatası alıyorum nasıl çözebilirim
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