Learning Forum

[rajesh.r]

we are subscribed for discovery essentials, after the installation the following error has popped up. Please let us know anything to be done to open ANSYS discovery space claim.

[Naresh Patre]

Hello Rajesh.R

I am checking with the team and will let you know. In the meantime, can you open command prompt in Administrative mode and execute following command to check if connection to license server is blocked or not. Send me the output of below command:

ping ansys-fno.flexnetoperations.com

[Naresh Patre]

Hello Rajesh.R Can you please go through below post on Discovery licensing activation troubleshooting and follow the steps mentioned in this document. If the settings related to Firewall and proxy does not solve the issue, please provide the output logs as mentioned on last page of this troubleshooting document.

Discovery License activation troubleshooting

[rajesh.r]

Hi Naresh, I tried command prompt it showing message like as shown in attachment.

[rajesh.r]

I got output from the command prompt as in attachment.

[Naresh Patre]

Rajesh.R Hello Rajesh.R Can you please go through below post on Discovery licensing activation troubleshooting and  provide the output logs as mentioned on last page of this troubleshooting document. Discovery License activation troubleshooting

[rajesh.r]

ya sure.

[rajesh.r]

Please find the attachments for Discovery License activation troubleshooting outputs.

🛈 This post originally contained file attachments which have been removed in compliance with the updated Ansys Learning Forum Terms & Conditions

[rajesh.r]

Hi,

Please check the above documents and let me know what is the issue ? is it from our side or from your end ?

[Naresh Patre]

Hello @Rajesh.R Below is the response I got from the team after studying the files that you sent:   That error according to curl documentation can happen if: 1) the server has a self signed cert... which hopefully is not the case as FNO claims to use a DigiCert certificate. 2) If the machine does not have cert store, in which case please try the following :   Follow these steps to install the DigiCert certificate:

1. Download the certificate (DigiCertFederatedIDRootCA.crt) from the Digicert website: https://www.digicert.com/digicert-root-certificates.htm#roots
2.  Right click on the file (DigiCertFederatedIDRootCA.crt)
3. For the “Store Location”, select: Local Machine
4. Take the default response to any remaining questions.
5. Start Discovery and send the logs if the problem still persists.

[rajesh.r]

Hi Naresh ,

"For the “Store Location”, select: Local Machine" - For this step, do I have to store it in any specific file or is it ok pasting on desktop?

"Take the default response to any remaining questions." - Could you please elaborate on this step?

[Naresh Patre]

Rajesh.R After downloading the certificate, right click on the certificate and select "Install certificate". A panel will appear as shown below. Select "Local Machine" option   In Next panel shown below, keep the default option selected and click "Next" Lastly, click Finish to complete the process.

[rajesh.r]

Thank you for your support Naresh,

I will follow those steps

[rajesh.r]

Good morning Naresh, I followed all steps as you mentioned but same error popping out, I attached error images please check the further.

[Naresh Patre]

Rajesh.R 

Thank you for this update. I will discuss it with concerned team and get back to you.

[Naresh Patre]

Rajesh.R

Can you download and unzip attached patch and then follow below steps:   

1. Go to ANSYS IncShared FilesLicensingwinx64   
2. Rename ansysls_client.exe to ansysls_client_old.exe   
3. Copy & paste the downloaded patch in this location.   
4. Set the following environment variable:   

ANSYSLS_CLIENT_DISABLE_FNO_PING=1   

Once done, try launching Discovery product.   

[rajesh.r]

For past one week ANSYS is trying to install a proven space claim software but we are not seeing any outcome from this one. If it continues in this way we will be losing our productive hours and utilization of software, its not fair such a reputed company to install proven software for this long time. and also we have concern that every month we need to activate space claim in online ANSYS Discovery portal, we are doubt full the same problem may occur every month. Please act on it quickly and resolve the issue. It's almost a week we have started this activity.