February 6, 2023 at 8:35 pm
February 7, 2023 at 7:30 pmJohn HicksSubscriber
I’m having the same issue in 2020 R1 Mechanical as well. I've already uninstalled and re-installed 2020 R1 and no luck 😐
February 15, 2023 at 3:59 pmGary StofanAnsys Employee
Try cleaning up the %APPDATA%\Ansys\vNNN folder to see if it resolves the issue.
Exit Ansys completely.
In the File Explorer address field
…An Explorer Window will open
Open the Ansys folder…
Rename the vNNN folder to vNNN.old for the appropriate version.
( v221 = 2022R1, v212 = 2021R2, v192 = 19.2 etc)
If you see a windows popup asking you if you want to permit the ACT tool running make sure you click OK to allow ACT tool to run in your computer.
Also, try starting with a new Project.
February 15, 2023 at 7:23 pmJohn HicksSubscriber
Renaming the vNNN folder and trying on a new project, both did not work.
I haven’t permited the ACT tool to run. Because I don’t recall seeing a window popup asking me to permit the ACT tool running, or I must have missed it. My “ACT Start Page” is completely blank in workbench. And right-click > “reload” doesn’t work either. I don’t think it’s supposed to be blank, after looking up online at what it is supposed to show.
Is there a way to check if the tool has been granted access?
February 15, 2023 at 7:45 pmGary StofanAnsys Employee
If the Workbench ACT Start Page is blank, a common issue is due to a security policy FIPS being enabled on your computer.
You may need assistance from your IT department to determine if FIPS is enabled at your site.
This is an excellent article on the issue. You may want to have IT temporarily disable FIPS, then test the ACT.
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