Ansys 2021 R1 starts to load then stops. Possible issue at C:WINDOWSSystem32ucrtbase.dll

- February 17, 2021 at 12:02 am
  
  g_empo
  Subscriber
  
  I have had Ansys 2021 R1 working up until the weekend. Since then it has stopped. When starting the workbench it start to load and says that it is Initializing Licensing but then stops.nnI have reinstalled Ansys twice. I have updated the graphics drivers. I have removed a windows security update that was automatically updated at the weekend. I have updated SDK. I still cannot get it to load.nnOn the Task Manager you can see it as an active app then it disappearsnnLooking at the Event Viewer the details that are there are:nFaulting application name: AnsysFWW.exe, version: 21.1.0.0, time stamp: 0x5fa84779nFaulting module name: ucrtbase.dll, version: 10.0.18362.1110, time stamp: 0xb4cacc38nException code: 0xc0000409nFault offset: 0x000000000006c408nFaulting process id: 0x2b98nFaulting application start time: 0x01d704bbae4feddcnFaulting application path: C:\Program Files\ANSYS Inc\ANSYS Student\v211\Framework\bin\Win64\AnsysFWW.exenFaulting module path: C:\WINDOWS\System32\ucrtbase.dllnReport Id: 5d04a34e-7096-4e53-ae4d-5a5660a7d90cnFaulting package full name: nFaulting package-relative application ID: nnAttached is an event lognnI am very grateful for any help as currently I cannot take forward my M Eng dissertatioThanksnnEmilynArray n
- February 17, 2021 at 1:06 am
  
  g_empo
  Subscriber
  
  After more work in the forums I have fixed the problem which was to rename the Ansys file at C:\Users\XXXX\AppData\Roamingn

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