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Ansys 2021 R2 startup Error

    • froelicc
      Subscriber

      I encounter this error when starting up Ansys 2021 R2.  Any thoughts?

    • fakihatu.19023
      Subscriber

      Hey, have you solved this problem? My problem is the same as yours. If you have solved this, please tell me the solution ya. Thank you

    • froelicc
      Subscriber

      I have not solved this issue.   Hoping some one here will be able to tell me what I need to change to get Ansys working on our VMware vdi system.

      It is installed on the golden image and is not being added as an app stack.  Our system is using T4 and M60 video cards to support the VDI instant clones.

    • George Karnos
      Ansys Employee

      Can you type the following in the DOS Command prompt window:
      set >set.txt

      This will create a file named set.txt in the directory where the DOS cmd prompt opens to.
      When this is finished, open the file set.txt with notepad.
      copy all contents and paste in a post
      Thank You.

    • froelicc
      Subscriber

      ALLUSERSPROFILE=C:\ProgramData
      ANSYS212_DIR=C:\Program Files\ANSYS Inc\v212\ANSYS
      APPDATA=C:\Users\froelicc\AppData\Roaming
      AWP_LOCALE212=en-us
      AWP_ROOT212=C:\Program Files\ANSYS Inc\v212
      CADOE_LIBDIR212=C:\Program Files\ANSYS Inc\v212\CommonFiles\Language\en-us
      CommonProgramFiles=C:\Program Files\Common Files
      CommonProgramFiles(x86)=C:\Program Files (x86)\Common Files
      CommonProgramW6432=C:\Program Files\Common Files
      COMPUTERNAME=XXXXXXXXXXXXXXX
      ComSpec=C:\windows\system32\cmd.exe
      DriverData=C:\Windows\System32\Drivers\DriverData
      HOMEDRIVE=C:
      HOMEPATH=\Users\froelicc
      ICEMCFD_ROOT212=C:\Program Files\ANSYS Inc\v212\icemcfd
      ICEMCFD_SYSDIR=win64_amd
      IRONRUBY_11=C:\Program Files (x86)\IronRuby 1.1\bin
      KMP_DUPLICATE_LIB_OK=TRUE
      LOCALAPPDATA=C:\Users\froelicc\AppData\Local
      LOGONSERVER=\\xxxxxxxxxx
      LSTC_LICENSE=Ansys
      MKL_SERIAL=YES
      NIEXTCCOMPILERSUPP=C:\Program Files (x86)\National Instruments\Shared\ExternalCompilerSupport\C\
      NUMBER_OF_PROCESSORS=4
      OMP_NUM_THREADS=4
      OS=Windows_NT
      Path=C:\Program Files (x86)\Common Files\Oracle\Java\javapath;C:\Program Files\Python38\Scripts\;C:\Program Files\Python38\;C:\windows\system32;C:\windows;C:\windows\System32\Wbem;C:\windows\System32\WindowsPowerShell\v1.0\;C:\windows\System32\OpenSSH\;C:\Program Files (x86)\Tahoe Design Software\HYDROFLO\3.0 Academic;C:\Program Files (x86)\Tahoe Design Software\PumpBase\3.0 Academic;C:\Program Files\MATLAB\R2022a\runtime\win64;C:\Program Files\MATLAB\R2022a\bin;;C:\Program Files (x86)\IronRuby 1.1\bin;C:\Program Files\dotnet;C:\Program Files (x86)\NVIDIA Corporation\PhysX\Common;C:\Program Files (x86)\Windows Kits\8.1\Windows Performance Toolkit;C:\Program Files (x86)\Rockwell Software\RSCommon;C:\Program Files (x86)\Common Files\Rockwell;C:\Users\froelicc\AppData\Local\Microsoft\WindowsApps;
      PATHEXT=.COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH;.MSC;.PY;.PYW
      PROCESSOR_ARCHITECTURE=AMD64
      PROCESSOR_IDENTIFIER=Intel64 Family 6 Model 79 Stepping 1, GenuineIntel
      PROCESSOR_LEVEL=6
      PROCESSOR_REVISION=4f01
      ProgramData=C:\ProgramData
      ProgramFiles=C:\Program Files
      ProgramFiles(x86)=C:\Program Files (x86)
      ProgramW6432=C:\Program Files
      PROMPT=$P$G
      PSModulePath=C:\Program Files\WindowsPowerShell\Modules;C:\windows\system32\WindowsPowerShell\v1.0\Modules
      PUBLIC=C:\Users\Public
      P_SCHEMA=C:\Program Files\ANSYS Inc\v212\AISOL\CADIntegration\Parasolid\PSchema
      SESSIONNAME=Console
      SoS_debug_exe=C:\Program Files\ANSYS Inc\v212\optiSLang\sos\sos_console.exe
      SoS_exe=C:\Program Files\ANSYS Inc\v212\optiSLang\sos\sos.exe
      SoS_install_dir=C:\Program Files\ANSYS Inc\v212\optiSLang\sos
      SVAgent=C:\Program Files (x86)\CloudVolumes\Agent\
      SystemDrive=C:
      SystemRoot=C:\windows
      TEMP=C:\Users\froelicc\AppData\Local\Temp
      TMP=C:\Users\froelicc\AppData\Local\Temp
      UEMConfigShare=\\tamug.edu\uemshare\General
      UEMProfileArchiveBackups=\\XXXXXXXX
      UEMSessionId=1
      USERDNSDOMAIN=XXXXXX
      USERDOMAIN=XXXXXX
      USERDOMAIN_ROAMINGPROFILE=XXXX
      USERNAME=XXXX
      USERPROFILE=XXXXXX
      ViewClient_Agent_ConnectTicks=1660155775
      ViewClient_Broker_DNS_Name=
      ViewClient_Broker_DomainName=
      ViewClient_Broker_Farm_ID=
      ViewClient_Broker_GatewayLocation=External

      ViewClient_Broker_Tunneled=false

      ViewClient_Broker_UserName=XXXXX
      ViewClient_Client_ID=XXXXX=
      ViewClient_Client_Version=8.6.0-20094380
      ViewClient_Device_Manufacturer=Dell Inc.

      ViewClient_Displays.Number=3
      ViewClient_Displays.SystemDpi=96
      ViewClient_Displays.Topology={1920,1080,0,0,32,1},{1920,1080,1920,0,32,0},{1920,1080,3840,0,32,0}
      ViewClient_Displays.TopologyV2={1920,1080,0,0,32,1,96},{1920,1080,1920,0,32,0,96},{1920,1080,3840,0,32,0,96}
      ViewClient_Displays.TopologyV3={
          "displays": [
              {
                  "width": 1920,
                  "height": 1080,
                  "left": 0,
                  "top": 0,
                  "bitsPerPixel": 32,
                  "isPrimary": true,
                  "dpi": 96,
                  "isHDR": false,
                  "refreshRate": 60
              },
              {
                  "width": 1920,
                  "height": 1080,
                  "left": 1920,
                  "top": 0,
                  "bitsPerPixel": 32,
                  "isPrimary": false,
                  "dpi": 96,
                  "isHDR": false,
                  "refreshRate": 59
              },
              {
                  "width": 1920,
                  "height": 1080,
                  "left": 3840,
                  "top": 0,
                  "bitsPerPixel": 32,
                  "isPrimary": false,
                  "dpi": 96,
                  "isHDR": false,
                  "refreshRate": 60
              }
          ]
      }

      ViewClient_IP_Address=XXXXXXX
      ViewClient_Keyboard.KeyDelayToRepeat=1
      ViewClient_Keyboard.KeyRepeatRate=31
      ViewClient_Keyboard.Language=1033
      ViewClient_Keyboard.Layout=00000409
      ViewClient_Keyboard.NumFuncKeys=12
      ViewClient_Keyboard.NumIndicators=3
      ViewClient_Keyboard.NumKeys=101
      ViewClient_Keyboard.ScanCodeMode=1
      ViewClient_Keyboard.SubType=0
      ViewClient_Keyboard.Type=4
      ViewClient_Language=en-US
      ViewClient_Launch_ID=XXXX
      ViewClient_Launch_SessionType=DESKTOP
      ViewClient_LoggedOn_Domainname=XXX
      ViewClient_LoggedOn_FQDN=XXXXX
      ViewClient_LoggedOn_Username=XXXXX
      ViewClient_Machine_DistinguishedName=XXXXXX
      ViewClient_Machine_Domain=XXXXXX
      ViewClient_Machine_FQDN=XXXXX
      ViewClient_Machine_Name=XXXXX
      ViewClient_MAC_Address=XXXXXXXX
      ViewClient_Mouse.Identifier=256
      ViewClient_Mouse.NumButtons=3
      ViewClient_Protocol=BLAST
      ViewClient_Type=Windows
      ViewClient_TZID=Chicago
      ViewClient_Windows_Timezone=Central Standard Time
      windir=C:\windows

    • George Karnos
      Ansys Employee

      Can you try editing your PATH under the Windows System environment variables.
      Make sure that it starts with

      C:\windows\system32;C:\windows;C:\windows\System32\Wbem;

      meaning: cut the following:
      C:\Program Files\Python38\Scripts\;C:\Program Files\Python38\;
      and paste it to the end of the PATH Variable value.

      Path=C:\windows\system32;C:\windows;C:\windows\System32\Wbem;C:\windows\System32\WindowsPowerShell\v1.0\;C:\windows\System32\OpenSSH\;C:\Program Files (x86)\Tahoe Design Software\HYDROFLO\3.0 Academic;C:\Program Files (x86)\Tahoe Design Software\PumpBase\3.0 Academic;C:\Program Files\MATLAB\R2022a\runtime\win64;C:\Program Files\MATLAB\R2022a\bin;;C:\Program Files (x86)\IronRuby 1.1\bin;C:\Program Files\dotnet;C:\Program Files (x86)\NVIDIA Corporation\PhysX\Common;C:\Program Files (x86)\Windows Kits\8.1\Windows Performance Toolkit;C:\Program Files (x86)\Rockwell Software\RSCommon;C:\Program Files (x86)\Common Files\Rockwell;C:\Users\froelicc\AppData\Local\Microsoft\WindowsApps;C:\Program Files (x86)\Common Files\Oracle\Java\javapath;C:\Program Files\Python38\Scripts\;C:\Program Files\Python38\;

      After doing so, try to run again. (May need to reboot)

    • George Karnos
      Ansys Employee

      You can also try opening a dos window and then type in:
      set Path=C:\windows\system32;C:\windows;C:\windows\System32\Wbem;C:\windows\System32\WindowsPowerShell\v1.0\

      Then from the same dos window, try to start Workbench by typing in:
      "C:\Program Files\ANSYS Inc\v212\Framework\bin\Win64\runwb2.exe"

      Does it start?

    • froelicc
      Subscriber

      I made the path changes.  Everything looked good on the golden image.  When we deployed out the image, I logged on to the system and opened up a new VM.  The path changes where not retained on the VM.  I am still getting the same error.

      I tried installing Ironpython 2.7 on the VM and that worked.  Ansys started.....  

      I was excited so I installed Ironpython 2.7 on the golden image.  Once we redeployed again, I was back to square one.  Same error as before.  Even though Ansys is installed directly on the Golden Image, I have a feeling that our App Volumes is playing a part in this error.

      So, since the fall semester is about to begin, I am giving up for now.  The students will have Ansys on the physical machines, but will not have it on our VDI system.  

      I may play with it more latter in the semester and the Christmas break.

      Thank you for all your assistance.

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