August 4, 2023 at 12:09 pmNicholas RathbunSubscriber
One of our engineers, is having issues with ANSYS opening DWG and DXF files. The error he is getting is "The selected file is of an unsupported or uncocnfigured Geometry type. The Geometry source has not been changed. Please select a supported geometry type before proceeding". The odd thing, is he never got this message until we upgraded from 2022 R1. Any help would be appreciated.
August 8, 2023 at 1:26 pmAshish KumarForum Moderator
Please see if the following link looks relevant: Error importing to Ansys from Solidworks
August 8, 2023 at 1:37 pmNicholas RathbunSubscriber
Unfortunately, it is not as we do not use solidworks. We only use AutoCad and Inventor.
August 8, 2023 at 2:40 pmAniketAnsys Employee
Hi Nicholas, as the free student version does not support any CAD connections, I am assuming you are using a commercial version. Have you bought it from us or our Channel partners such as RAND? If you have bought it from Ansys directly, you should be able to open a new SR with us directly at Customer Support and Help Desk: Submit a Request | Ansys if it is from RAND, you can try their site Submit Support Case | Rand SIM . Please let me know if any of these two is possible.
You can also check it here: https://www.ansys.com/content/dam/it-solutions/platform-support/cad-support-2022-r1.pdf
Also, please check if your CAD interface is installed while doing the installation and also if it is configured using Product & CAD Configuration Manager (ansys.com).
Please let us know!
August 8, 2023 at 3:52 pmNicholas RathbunSubscriber
I'm sure it was directly from you. My boss is the one who purchased it, I'm just the one who has to install it and fix it. But I did ask him to find our customer number so I can create a SR but I can't create that account without that number.
Our AutoCAD versions range from 2022 and up. Yes, the CAD interface was installed during installation and it was configured.
August 9, 2023 at 9:06 amAniketAnsys Employee
Hi Nicholas, If bought directly from Ansys, we will be more than happy to assist you directly using support request. Please check Contacting Technical Support | Ansys IT Solutions and webapps.ansys.com/era/ssosupport/customerportalhelp for some more details regarding signing in.
you can retrieve your customer number from Retrieving Your Customer Number | Ansys
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