September 8, 2023 at 9:28 pmDon RainwaterSubscriber
Is anyone running Ansys on a Linux (Ubuntu 20.04) VM using NVIDIA A40 grid cards? I have a test VM running, and the VM shows that it has the correct NVIDIA driver, along with OpenGL 4.6, but I'm having issues. The Ansys workbench UI loads, but the window where the model graphics should appear is blank.
September 12, 2023 at 11:46 amRajeshwari JadhavAnsys Employee
Can you share the screenshot of the error?
September 12, 2023 at 12:08 pmrainwadjSubscriber
It's not generating an error. It just doesn't show the model. The region of the UI where the model is supposed to appear is blank.
September 12, 2023 at 1:57 pmRajeshwari JadhavAnsys Employee
Did you install the application as admin? If not then please install it as admin.
Can you clear the cache (type %appdata% in the address bar), rename the Ansys folder to Ansys.old, (type %temp% in the address bar).ansys folder to .ansys.old, and relaunch the application.
Also, can you check your event logs goto START--> event viewer--> expand windows logs--> select Application log. Do you see an error logged over there?
September 12, 2023 at 2:02 pmrainwadjSubscriber
This is on Linux, so some of what you suggested doesn't apply.
I installed as root. I also renamed /usr/local/ansys_inc and reinstalled Ansys 23R1 from scratch. No difference.
September 12, 2023 at 2:11 pmrainwadjSubscriber
I had also completely removed any Ansys folders in my home directory tree, so all of that is new as well.
September 12, 2023 at 2:26 pmRajeshwari JadhavAnsys Employee
May I know which version you are using now?
September 12, 2023 at 2:28 pmrainwadjSubscriber
I still have the previous ansys_inc directory tree (that contains 4-5 versions of Ansys) set aside as ansys_inc_old. So the only active version on the system is 2023R1.
September 12, 2023 at 2:34 pmRajeshwari JadhavAnsys Employee
Here is the link for the graphics cards tested by Ansys Graphics Cards Tested (ansys.com).
September 12, 2023 at 3:45 pmrainwadjSubscriber
I've looked at that list before. I have another forum thread open where this same thing is happening on our workstations, and this seems to be the fallback response. I realize that you can't test every card, but it seems like something as high-end as the NVIDIA A40 would have at least the minimum specs/requirements to run.
All of the workstations that we have were able to run Ansys versions prior to 19.2.
September 12, 2023 at 3:49 pmRajeshwari JadhavAnsys Employee
Can you send the screenshot of this screen that you have mentioned, "The Ansys workbench UI loads, but the window where the model graphics should appear is blank."
September 12, 2023 at 4:46 pm
September 14, 2023 at 6:16 pmrainwadjSubscriber
September 15, 2023 at 12:10 pm
September 15, 2023 at 7:20 pmrainwadjSubscriber
I tried "Reset Layout" in the Mechanical window. The blank content area moved from the right side of the window to the left for a couple seconds, then moved back, but otherwise everything is the same.
I tried opening a new project and then a new Mechanical Model. That works fine, but there is still nothing in the content window. I think there should be a ruler and an x/y/z arrowhead, but those aren't there. I'm an IT guy, so I don't know what to do with it beyond that.
Do you have a known-good sample project with a Mechanical model that I could download and try?
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