Ansys Discovery – Serious Error Occurred

- September 17, 2021 at 11:09 am
  
  tim.dukes
  Subscriber
  
  Hi Support, A customer keeps getting the below upon opening Discovery. I can't see any other reports of this error nor does it give any information. Should I send any log files through? Where are these found again?
- September 17, 2021 at 11:22 am
  
  Subashni Ravichandran
  Ansys Employee
  
  Hello Tim Dukes Can you confirm if the customer has compatible Hardware for Discovery? Ansys Discovery Hardware Requirements - Knowledge Base - Ansys Discovery Forum Please share the zip the Discovery folder found in %temp% location and share it with us
- September 20, 2021 at 10:21 am
  
  tim.dukes
  Subscriber
  
  Hi Subashni Please see attached log files. Do these point to anything on why this would be happening? SpaceClaim opens and runs fine, just Discovery that the has the error. Drivers are up to date and customer graphics card is more than capable.
  🛈 This post originally contained file attachments which have been removed in compliance with the updated Ansys Learning Forum Terms & Conditions
- September 21, 2021 at 2:09 pm
  
  tim.dukes
  Subscriber
  
  Hi Subashni
  
  Just wondering if these have been looked at yet or if you have any suggestions.
  
  Tim

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