Ansys Em Suite 19.1 failed to open

- December 1, 2019 at 10:50 pm
  
  vt196886
  Subscriber
  
  Hello, I am currently using ANSYS for education purposes. About a month ago, I was able to use ANSYS without a problem. However, after I got my laptop hard drive upgraded, and installed ANSYS EM suite 19.1 again, I wasn't able to open it. Everytime I tries to open the application, it pop-up an error message: "Unable to detect installed products. Please make sure that config/admin.xml exists in your installation directory and is syntactically." During installation, I followed the steps mentioned in the install guide. I set directory as default.
  
  Thank you for you help in advance.
- December 2, 2019 at 10:51 pm
  
  tsiriaks
  Ansys Employee
  
  Open up Registry Editor, then browse to
  
  HKEY_LOCAL_MACHINESOFTWAREAnsoftElectronicsDesktop2018.1Desktop
  
  then look for the value of InstallationDirectory , does this match your current AEDT 19.1 installation ?
- December 3, 2019 at 5:29 am
  
  vt196886
  Subscriber
  
  Hi,
  
  I followed your instruction, both directory are the same. But the problem still resist. I tried to uninstall and install couple times but it doesn't help. What should I do next?
- December 4, 2019 at 1:07 am
  
  tsiriaks
  Ansys Employee
  
  Try renaming this HKEY_LOCAL_MACHINESOFTWAREAnsoftElectronicsDesktop2018.1 to anything else
  
  Also try renaming C:UsersusernameDocumentsAnsoft to anything else
- March 19, 2020 at 5:17 am
  
  asamaiyar
  Subscriber
  
  I am facing the same problem. And trying above things did not help.
  
  Any more ways to track down the issue and fix it?
- March 21, 2020 at 12:39 am
  
  tsiriaks
  Ansys Employee
  
  In any Windows File Explorer, right click on your 'Documents' on the left pane, then 'Properties' . Post your 'Location' here.
  
  You can also try renaming the "Ansoft" folder to see if that helps.
- March 21, 2020 at 3:38 am
  
  asamaiyar
  Subscriber
  
  It was not my computer. I was helping my professor out. She said she created a new user account on her Windows computer and tried to open HFSS using the new account, it worked. So it's probably something related to user accounts in windows, if anyone is interested.
  
  Thank you for the response.
- March 23, 2020 at 9:58 pm
  
  tsiriaks
  Ansys Employee
  
  That's great ! Thank you for sharing your resolution

Viewing 7 reply threads

You must be logged in to reply to this topic.

Ansys Innovation Space

Boost Ansys Fluent Simulations with AWS

Computational Fluid Dynamics (CFD) helps engineers design products in which the flow of fluid components is a significant challenge. These different use cases often require large complex models to solve on a traditional workstation. Click here to join this event to learn how to leverage Ansys Fluids on the cloud, thanks to Ansys Gateway powered by AWS.

Earth Rescue – An Ansys Online Series

The climate crisis is here. But so is the human ingenuity to fight it. Earth Rescue reveals what visionary companies are doing today to engineer radical new ideas in the fight against climate change. Click here to watch the first episode.

Ansys Blog

Subscribe to the Ansys Blog to get great new content about the power of simulation delivered right to your email on a weekly basis. With content from Ansys experts, partners and customers you will learn about product development advances, thought leadership and trends and tips to better use Ansys tools. Sign up here.

Trending discussions