February 22, 2023 at 7:29 pm
February 23, 2023 at 2:25 pmGary StofanAnsys Employee
See if any other Ansys products are able to run.
It appears the license server is down. There is nothing the end user can do.
Can you reach out to your Ansyus license adminstrator at your company for assistance.
February 23, 2023 at 2:28 pmMike RifeAnsys Employee
Hi Muyideen Adegbite
From the error message it would seem that the first step would be for you to reach out to the licensing admin to find out if the license server is up and running or not. Mike
February 23, 2023 at 2:57 pmMuyideen AdegbiteSubscriber
Thank you very much for your responses, I will do that.
March 4, 2023 at 12:35 amMuyideen AdegbiteSubscriber
Hi @Mike and @Gary, I checked the licensing portal and realised Ansys Granta Selector is not among the active licenses, could that be the problem?
March 4, 2023 at 1:42 amMike RifeAnsys Employee
Hi Muyideen Yes - not having a license would be a issue. MIke
March 4, 2023 at 1:45 amMuyideen AdegbiteSubscriber
Who could have taken away the license? I had the license before, as I said I have been using the software all along
March 4, 2023 at 1:50 amMike RifeAnsys Employee
Please ask the licensing admin at your location - there are quite a few reasons why a license would 'suddenly' not be available. Asking the admin for a status would be far better than a guess from this forum. Now, if the admin can't figure out the problem, then there is a standard troubleshooting path to follow for licensing issues (i.e. step 1 gather and review the licensing logs).
March 4, 2023 at 1:51 amMuyideen AdegbiteSubscriber
Thank you very much for your help, I have reached out to my school's IT, hoping to hear from them by next week.
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