Ansys Granta Selector license problem

- February 22, 2023 at 7:29 pm
  
  Muyideen Adegbite
  Subscriber
  
  Hi all,
  
  I have had granta selector installed for a while now, but in the past 24 hours, I have been unable to access it. Kindly find attached the response each time I launch the software.
- February 23, 2023 at 2:25 pm
  
  Gary Stofan
  Ansys Employee
  
  See if any other Ansys products are able to run.
  It appears the license server is down. There is nothing the end user can do.
  Can you reach out to your Ansyus license adminstrator at your company for assistance.
- February 23, 2023 at 2:28 pm
  
  Mike Rife
  Ansys Employee
  
  Hi Muyideen Adegbite
  From the error message it would seem that the first step would be for you to reach out to the licensing admin to find out if the license server is up and running or not. Mike
- February 23, 2023 at 2:57 pm
  
  Muyideen Adegbite
  Subscriber
  
  Thank you very much for your responses, I will do that.
- March 4, 2023 at 12:35 am
  
  Muyideen Adegbite
  Subscriber
  
  Hi @Mike and @Gary, I checked the licensing portal and realised Ansys Granta Selector is not among the active licenses, could that be the problem?
- March 4, 2023 at 1:42 am
  
  Mike Rife
  Ansys Employee
  
  Hi Muyideen Yes - not having a license would be a issue. MIke
- March 4, 2023 at 1:45 am
  
  Muyideen Adegbite
  Subscriber
  
  Who could have taken away the license? I had the license before, as I said I have been using the software all along
- March 4, 2023 at 1:50 am
  
  Mike Rife
  Ansys Employee
  
  Hi Muyideen
  Please ask the licensing admin at your location - there are quite a few reasons why a license would 'suddenly' not be available. Asking the admin for a status would be far better than a guess from this forum. Now, if the admin can't figure out the problem, then there is a standard troubleshooting path to follow for licensing issues (i.e. step 1 gather and review the licensing logs).
  Mike
- March 4, 2023 at 1:51 am
  
  Muyideen Adegbite
  Subscriber
  
  Thank you very much for your help, I have reached out to my school's IT, hoping to hear from them by next week.

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