June 28, 2022 at 1:27 pmpurnalingam.revathiSubscriberI have downloaded ANSYS student and using it for my study purposes. Now I have started doing some Ansys innovation courses and they are very useful for me. However, I am unable to download some files which are in the courses(error screenshot attached) and it redirects me to this page(screenshot attached) where I am asked to do the registration in which I have to add Account Number(Customer Number) which I am unable to find. Please help and do the needful.
June 28, 2022 at 3:12 pmRobForum Moderator
It looks like something got tangled up in the back end. It's also sending you to the PCB files. Give it a day or two and try again & report back.
June 28, 2022 at 5:41 pmpurnalingam.revathiSubscriber
Thank you for the reply but this problem is there since a month or two ago when I started doing some innovation courses. I have registered using my institute e-mail address only. Is there anything I have to do? Do we get Account Number(Customer Number) for ANSYS student version as part of the license? as it is redirecting me to complete the registration(screenshot attached)
June 29, 2022 at 8:36 amRobForum Moderator
You shouldn't need the Customer Portal access for this - the whole point of the AIC is it's "public" domain owned by us rather than "customer" domain which requires export checks etc. I can't get to the files either, and I have staff level access to the Portal.
You may have noticed the Community changes, it's all part of that. I've also heard back that IT are on the case, and you raising the question means we can give them a reminder.
June 29, 2022 at 8:48 ampurnalingam.revathiSubscriber
Thank you for the reply. So, how do we give the IT department a reminder. Do I have to do anything else from my side like sending emails etc ?
July 29, 2022 at 12:45 pmSaiDAnsys Employee
Hi! Sorry about the delay, but has your problem been fixed now? If not, could you tell us which AIC course were you trying to download the files from?
September 14, 2022 at 2:45 pmpurnalingam.revathiSubscriber
Hi, Thank You for the reply. I am able to download AIC course files now. Thank you so much. However, I am facing the same issue in downloading tutorial files from "Short Fiber Composites Tutorials". Please help. https://ansyshelp.ansys.com/Views/Secured/Doc_Assets/v222/Short_Fiber/Tutorial_1b.zip
September 14, 2022 at 4:14 pmRobForum Moderator
From here? https://ansyshelp.ansys.com/account/secured?returnurl=/Views/Secured/prod_page.html?pn=Composites&prodver=21.1&lang=en Your link isn't working.
September 14, 2022 at 4:18 pm
September 14, 2022 at 4:23 pmRobForum Moderator
Open Help from the solver (any will do) then copy the link into the same browser. The Help system is behind a password but Help bypasses the checks.
- You must be logged in to reply to this topic.
Boost Ansys Fluent Simulations with AWS
Computational Fluid Dynamics (CFD) helps engineers design products in which the flow of fluid components is a significant challenge. These different use cases often require large complex models to solve on a traditional workstation. Click here to join this event to learn how to leverage Ansys Fluids on the cloud, thanks to Ansys Gateway powered by AWS.
Earth Rescue – An Ansys Online Series
The climate crisis is here. But so is the human ingenuity to fight it. Earth Rescue reveals what visionary companies are doing today to engineer radical new ideas in the fight against climate change. Click here to watch the first episode.
Subscribe to the Ansys Blog to get great new content about the power of simulation delivered right to your email on a weekly basis. With content from Ansys experts, partners and customers you will learn about product development advances, thought leadership and trends and tips to better use Ansys tools. Sign up here.
- How can i get stress-strain data points for defining Multilinear isotropic hardening in Ansys
- Error: WorkBench Error: Could not handle event: SolutionStatusUpdate Error Object: #f
- Reynolds Number in Fully Developed Turbulent Flow
- Opening course files using ANSYS 19.1
- WHAT THIS WARNING ERROR MEANS( WATERTIGHT FLUENT MESHING)?
- Coriolis Flowmeter 2 way FSI workshop files
- Formula SAE Composite Monocoque Chassis Analysis – Geometry File
- Mesh fail
- Ansys innvoation course files
- Turbulent flow
© 2023 Copyright ANSYS, Inc. All rights reserved.