Learning Forum

[Chris Kopetski]

Lumerical community support is moving from the Lumerical Knowledge Exchange (KX) to the Ansys Learning Forum (ALF). This transition is happening in three phases:nPhase 1: Initial launchnThe Lumerical team will start providing support to users on Feb 16 in the newly created Photonics category. New and renewing customers should go to ALF for support. nPhase 2: Content migrationnThe Knowledge Exchange is more than just a place to ask questions. The thousands of past discussion threads are a great resource. We will migrate the most popular threads from the KX to the ALF. nPhase 3: Shut-down KXnThe last step is to permanently shut down the KX and exclusively switch to the Ansys Learning Forum. The Lumerical KX will be shut down on April 16, 2021. nWe encourage everyone to start using ALF now so your discussion isn't lost when the KX shuts down.nnFAQ: Can I keep using the KX?nWe encourage all users to start using ALF now. All new and renewing customers must switch to ALF. Existing customers that meet the following conditions may continue using the KX until Phase 3:n- You must have an active license that was purchased before Feb 16, 2021n- You must have registered for support against that license before Feb 16, 2021n