Ansys is showing unknown error

- February 23, 2022 at 11:25 am
  
  Evka
  Subscriber
  
  $begin 'General Info'
     ProductName='ANSYS® Electromagnetics Student '
     BuildInfo='Release 2021 R2 (Build: 2021-06-02 22:21:55)'
     ExeInfo='Executing from C:\Program Files\AnsysEM\Ansys Student\v212\Win64\ansysedtsv.exe'
  $end 'General Info'
  
  $begin 'Installed Components'
  $end 'Installed Components'
  
  $begin 'License Info'
     FlexlmVersion='2021.0512'
     AdminDir=''
     CustomerNumber='-1'
     LicenseFiles('\ansyslmd.ini')
     ActiveServers()
     ActiveHostIds()
     Provider='ANSYS Common Licensing'
     'ANSYSLI Version'='2.2.1'
  $end 'License Info'
- February 23, 2022 at 11:31 am
  
  Evka
  Subscriber
- February 23, 2022 at 11:33 am
  
  Evka
  Subscriber
  
  When I click on diagnose it shows like this
  $begin 'General Info'
  ProductName='ANSYS┬« Electromagnetics Student '
  BuildInfo='Release 2021 R2(Build: 2021-06-02 22:21:55)'
  ExeInfo='Executing from C:\\Program Files\\AnsysEM\\Ansys Student\\v212\\Win64\\ansysedtsv.exe'
  $end 'General Info'
  
  $begin 'Installed Components'
  $end 'Installed Components'
  
  $begin 'License Info'
  FlexlmVersion='2021.0512'
  AdminDir=''
  CustomerNumber='-1'
  LicenseFiles('\\ansyslmd.ini')
  ActiveServers ActiveHostIds Provider='ANSYS Common Licensing'
  'ANSYSLI Version'='2.2.1'
  $end 'License Info'
- February 23, 2022 at 11:46 am
  
  Evka
  Subscriber
  
  After installation, It had shown "configure this machine.exe failed with error code 1:"
- February 25, 2022 at 6:37 pm
  
  George Karnos
  Ansys Employee
  
  I would recommend to open an elevated CMD and run the following:
  del /Q "%TEMP%\configurethismachine.*"
  del /Q /A:H "%TEMP%\configurethismachine.*"
  "C:\Program Files\AnsysEM\v221\Win64\config\ConfigureThisMachine.exe" -v -v --uninstall -i "C:\Program Files\AnsysEM\v221\Win64" --redirect-file c:\temp\ctmuninst.log
  ....wait a few minutes.....
  "C:\Program Files\AnsysEM\v221\Win64\config\ConfigureThisMachine.exe" -v -v -i "C:\Program Files\AnsysEM\v221\Win64" --redirect-file c:\temp\ctminst.log
  ....wait a few minutes.....
  check the contents of the c:\temp\ctminst.log and c:\temp\ctmuninst.log
  If seeing error, then uninstall all the Microsoft VC++ and manually install each one from AEDT install media.
  
  There are other posts on here to that may have ideas.
  search for:
  Configurethismachine

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