ANSYS License Manager Error

- November 17, 2021 at 9:37 am
  
  slawomir.lagowski
  Subscriber
  
  My Customer has SpaceClaim R2 (PU + TECS). He can open SpaceClaim using shortcut on the descktop without any problems. He can design and save his job. But when he try to open file with doubleclick on it (*.scdoc) he gets every time: Failover feature 'Ansys SpaceClaim Direct Modeler' is not available. No valid FLEXLM servers specified. What can be wrong with his license? Slawomir
- November 17, 2021 at 11:15 am
  
  Devendra Badgujar
  Ansys Employee
  
  Hi Slawomir This is a known issue that we have came across and a bug ticket has been filed ( 367451 ) for that. I will check with the developers for the update on this and will let you know soon. Please go through this post double click on .scdoc 2020R2 - Questions - Ansys Discovery Forum and see if it solves the issue. Regards.
- November 19, 2021 at 8:34 am
  
  Devendra Badgujar
  Ansys Employee
  
  Hi Slawomir
  
  The registry key value should be set to the following:
  
  "C:Program FilesANSYS Incv195scdmspaceclaim.exe" "%1" "/USERUNNINGSPACECLAIM=true" /UseLicenseMode=true
  
  /UseLicenseMode=true is necessary to make Discovery SpaceClaim look for the subscription license. Without that set it will look for a floating license, which is why they get the error in the image you submitted.
  
  Please let me know if this resolves your issue.
  - November 19, 2021 at 9:11 am
    
    slawomir.lagowski
    Subscriber
    
    Hi Devendra Badgujar
    
    Customer just changed registry key, restart Windows and still same problem.
    
    He changed following key: "C:Program FilesANSYS Incv212scdmspaceclaim.exe" "%1" "/USERUNNINGSPACECLAIM=true" /UseLicenseMode=true
- November 19, 2021 at 9:29 am
  
  Devendra Badgujar
  Ansys Employee
  
  Hi Slawomir
  
  Please can you send the SpaceClaim log from '%APPDATA%SpaceClaimLog files' and the Ansys license log from %TMP%.ansys of the customer on ansys-discovery-support@ansys.com.
- November 29, 2021 at 1:15 pm
  
  Devendra Badgujar
  Ansys Employee
  
  Hi Slawomir
  
  I am checking with the development team for more information on this, I will update you as I hear from them about this issue.
  
  Regards.

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