Learning Forum

[omajo]

HELLO,

The procedure described in the document never succeeds. The licenses remain activated. Here is one of the messages that returned to me in the DOS febetre
 I also attach the image of the message obtained when the program was launched

see the message below :

 

C:Userseric.verna>cd  C:Program FilesANSYS IncShared FilesLicensingwinx64

C:Program FilesANSYS IncShared FilesLicensingwinx64>ansysls_client.exe -DeactivateAllEntitlements
2019/09/30 13:52:43    NEW_CONNECTION      Connected to local subscription handler: 57449@127.0.0.1
2019/09/30 13:52:43    CLIENT_CONNECT                                                                                           1/3/4/4   ::                                                                         5892
ERROR: Unable to return one or more of the active entitlements: Connection timed out while reading data.
The application has stopped waiting for a reply.
The license server may be experiencing a high demand or a temporary outage. Try again later.

 

best regards

[Brian Bueno]

olivier. majo

This may have been temporary, as I have just performed that operation a few minutes ago with another customer.

It may also be due to network security settings at the customer's location.

An alternative approach would be to log into the account and release the activation(s) there.
On the local PC you can navigate to C:\Users\'user name'\AppData\Local\.ansys_licensing\.activation  and delete all the files contained there.

Launch Discovery and use the login to activate the software again.