Learning Forum

[Silke]

Hi,

I started working with Ansys Classic just some days ago. It worked fine and I already created some basic models.

Since this morning the programm freezes every time I request any kind of information from the main menu.

For example, I just defined three element types and I wanted to check them under Preprocessor>Element Type> Add/Edit/Delet. As soon as I try to open that list the program freezes and I can only close it through the Task manager.

I also saw, that a "cleanup-ansys-PCName-No." batch file is created. I'm not sure if that's normal or not, but I haven't noticed those files before the problem occured.

I restarted the PC, I uninstalled Ansys and installed it again but it's still the same problem.

Maybe I have to mention that windows requested a reboot this morning for some updates. Maybe that could be a reason?

I would be very happy to get some help with this!!

(I downloaded the student version 2019 R2.)

Thanks in advance 

 

[Pavlina Kruzikova]

Hi,

This is a long shot since it has been a while since your post, but did you find a solution to this? I'm having the same issue.

Thank you, Pavlina