Learning Forum

[tmryan]

Our Ansys network license is supposed to support SpaceClaim per our sales rep. Below are the only two SpaceClaim-related feature codes in our network license. I removed our customer number. When a student tries to launch SpaceClaim they received a pop-up error (see attached file)

 

INCREMENT a_spaceclaim_catv5 ansyslmd 9999.9999 07-apr-2020 275
VENDOR_STRING=customer:00##### SUPERSEDE ISSUER=SIEBEL
ISSUED=26-mar-2019 START=26-mar-2019 AUTH={ ansyslmd=(
LK=D03E721B2353 SIGN2="001A 7347 5DB9 A542 A08C F84C BB27 F300
FC54 5731 3C38 38C9 9420 647A 4B06") ansoftd=( SIGN="0028 7AD6
9C70 CFF6 811A B397 7FBB 2000 50EA C597 2A3D 21EF 9FFE A311
E230" SIGN2="00D0 FD61 E03C E5F5 FE85 9E4C E6D0 0200 ACF2 BC73
A610 E0D7 5EEA E59B FB35") }

INCREMENT a_spaceclaim_dirmod ansyslmd 9999.9999 07-apr-2020 275
VENDOR_STRING=customer:00###### SUPERSEDE ISSUER=SIEBEL
ISSUED=26-mar-2019 START=26-mar-2019 AUTH={ ansyslmd=(
LK=DD3E900591B8 SIGN2="00E0 B383 963F EF22 F3A8 72C3 AEEE 3200
1E08 B647 3946 90C1 36E0 9E33 44B2") ansoftd=( SIGN="004E B390
E765 E372 9335 8BBE 33FC 9500 EE84 FA8E 44A1 0F95 9554 FB42
D7A8" SIGN2="000A CD8D F00E A256 5CB0 E163 92DD A200 0B99 F5EB
ECA2 DDB6 5EB8 791F E26C") }

[pgl]

Please see this thread for a potential solution.

[tmryan]

The version used by the student reporting the error is Ansys 18.1.

 

[tsiriaks]

This will be a bit tricky to get it sorted as I may need to see certain data.

What is the ANSYS License Manager version ?

Do you have any license starts with aa  ? If so, please list all of them.

If you look at the ansysli_server.log (default) under C:Program FilesANSYS IncShared FilesLicensing  on the license server machine, do you see any 'DENIED' or "OUT" from this user ? If so, please post them (and entries around them) here.

Thank you,

Win

 

[pgl]

It looks like you may have a commercial license and not an ANSYS Academic license. Can you confirm?

If you have an academic license then we only bundled the Faceted Data Toolkit into the core Teaching & Research licenses at release 19.0. Prior to that the Faceted Data Toolkit needed to be purchased separately. So in your case (release 18.1) you should see a separate license increment in your license file relating to the Faceted Data Toolkit. Those two increments in your first post are not the Faceted Data Toolkit.      

[tmryan]

The ansylmd.exe is is v11.13.1.2
The ansysli_server.exe is v1.9.7.0

 

There are no DENIED entries in the server log file for the user, just OUT log entries which are mostly for "aa_r"

Also, there are several entries in the log file that show "Last 10 Client Requests Processing Time (in ms)" with a bunch of other users.
You can see the user edejesus in these entries. e.g.:

20:40:13 (lmgrd) TIMESTAMP 7/29/2019
21:07:58 (ansyslmd) (@ansyslmd-SLOG@) ===============================================
21:07:58 (ansyslmd) (@ansyslmd-SLOG@) === Last 10 Client Requests Processing Time (in ms) ===
21:07:58 (ansyslmd) (@ansyslmd-SLOG@) Time: Mon Jul 29 2019 21:07:58 Eastern Daylight Time
21:07:58 (ansyslmd) (@ansyslmd-SLOG@) Request processing time, when, #concurrent clients, (private bytes (in KB)), client info (user, node, FD)
21:07:58 (ansyslmd) (@ansyslmd-SLOG@) 00000000 ms at 21:01:58(7/29/2019),#11,(4404K),(edejesus-adm,edejesus-pc,444)
21:07:58 (ansyslmd) (@ansyslmd-SLOG@) 00000000 ms at 21:01:58(7/29/2019),#11,(4404K),(edejesus-adm,edejesus-pc,428)

There are four feature codes that start with aa_ as seen below. All the rest do not sta

INCREMENT aa_mcad ansyslmd 9999.9999 07-apr-2020 275 9A845559953B
    VENDOR_STRING=customer:00246994 SUPERSEDE ISSUER=SIEBEL
    ISSUED=26-mar-2019 START=26-mar-2019 SIGN2="0078 92E5 CCAE
    745B 6060 7011 0A4F AA00 0AB4 E893 903B B710 902F 3644 56C8"

INCREMENT aa_r ansyslmd 9999.9999 07-apr-2020 25 DCFBF9BD7082
    VENDOR_STRING=customer:00246994 SUPERSEDE ISSUER=SIEBEL
    ISSUED=26-mar-2019 START=26-mar-2019 SIGN2="009A 06FE 62D6
    51AD CB88 71E4 D112 4A00 8837 161A 9AE7 AE14 B1C4 3B06 CFE8"

INCREMENT aa_r_hpc ansyslmd 9999.9999 07-apr-2020 128 7F42BBC3C1F4
    VENDOR_STRING=customer:00246994 SUPERSEDE ISSUER=SIEBEL
    ISSUED=26-mar-2019 START=26-mar-2019 SIGN2="00F6 18F6 A5E2
    A482 F2A8 DC0E 5804 EB00 5A90 9173 48E2 472D 592F 1E85 00E6"

INCREMENT aa_t_a ansyslmd 9999.9999 07-apr-2020 250 3682C3A6EB33
    VENDOR_STRING=customer:00246994 SUPERSEDE ISSUER=SIEBEL
    ISSUED=26-mar-2019 START=26-mar-2019 SIGN2="0058 BB59 38A3
    66E1 4BF0 B303 A8CB 5E00 3E1D B370 DFA2 64AB A09D EDFD 785E"

[tmryan]

 

Based on the information shared in the link below. Looks like we may need to upgrade our Ansys license manager to 2019 R2.

https://forum.ansys.com/forums/topic/error-capability-faceted-data-toolkit-for-spaceclaim-does-not-exist-in-the-ansys-licensing-pool/

[tsiriaks]

You can try updating the version of License Manager to 2019 R2. If that doesn't work, please post content of a'nsysli_server.log' . Your log above is from 'license.log' , which is a different log.

Thanks,

Win