Ansys Products

Ansys Products

ANSYS Student Download Critical Error Upon Startup

    • jheb172
      Subscriber

      After downloading the ANSYS free student download, unzipping the file, opening it, running the "setup" application as administrator, and starting the installation, shortly after the install starts I get a "critical error" that does not give a description because the popup just freezes and I have to force close everything. Any suggestions?

      I've downloaded free student download softwares before with no problem. In fact, I just downloaded the student version of ANSYS on my office CPU with no problem. On my laptop I am having issues. Free disc space is fine. My CPU is a 2016 ASUS so should have the power and capability. I'm a PhD student and need ANSYS for a class I'm taking this semester.

    • George Karnos
      Ansys Employee

      Check for virus scanning blocking installation.

      Also, is there any errors in the install.log file or install.err file under:
      C:\Program Files\ANSYS Inc\ANSYS Student

    • jheb172
      Subscriber

      I just tried removing a lot of potential block from my Mcafee virus scanning software. Attempted to download and reinstall. After downloading, running "setup" as administrator, then starting the install, I got an error saying "The manifest file specified for this installation does not exist. Please verify that the install was run according to the documentation. File not found: uninst_data.dat". However, I clicked "ok" on this error and the download proceeded.

    • jheb172
      Subscriber

      After 93% completion I got the "critical error" the doesn't show a description and the install shut down. Looking at what was downloaded, in the ANSYS Student folder I did not see a install.log file or install.err file. Only a text file titled "install" was shown in this file path. Where else could I potentially find the install.log or install.err file?

    • jheb172
      Subscriber

       

      Problem solved was able to find a way to get it installed.

       

      • fabiounterman
        Subscriber

        How did you solve it?

    • George Karnos
      Ansys Employee

      jheb172,

      Can you share what your solution to this issue was?

      Many Thanks.
      George

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