August 23, 2022 at 6:24 pmjheb172Subscriber
After downloading the ANSYS free student download, unzipping the file, opening it, running the "setup" application as administrator, and starting the installation, shortly after the install starts I get a "critical error" that does not give a description because the popup just freezes and I have to force close everything. Any suggestions?
I've downloaded free student download softwares before with no problem. In fact, I just downloaded the student version of ANSYS on my office CPU with no problem. On my laptop I am having issues. Free disc space is fine. My CPU is a 2016 ASUS so should have the power and capability. I'm a PhD student and need ANSYS for a class I'm taking this semester.
August 24, 2022 at 11:19 amGeorge KarnosAnsys Employee
Check for virus scanning blocking installation.
Also, is there any errors in the install.log file or install.err file under:
C:\Program Files\ANSYS Inc\ANSYS Student
August 24, 2022 at 2:04 pmjheb172Subscriber
I just tried removing a lot of potential block from my Mcafee virus scanning software. Attempted to download and reinstall. After downloading, running "setup" as administrator, then starting the install, I got an error saying "The manifest file specified for this installation does not exist. Please verify that the install was run according to the documentation. File not found: uninst_data.dat". However, I clicked "ok" on this error and the download proceeded.
August 24, 2022 at 2:17 pmjheb172Subscriber
After 93% completion I got the "critical error" the doesn't show a description and the install shut down. Looking at what was downloaded, in the ANSYS Student folder I did not see a install.log file or install.err file. Only a text file titled "install" was shown in this file path. Where else could I potentially find the install.log or install.err file?
August 26, 2022 at 3:12 pmjheb172Subscriber
Problem solved was able to find a way to get it installed.
September 28, 2022 at 11:03 pmfabiountermanSubscriber
How did you solve it?
October 3, 2022 at 11:40 amGeorge KarnosAnsys Employee
Can you share what your solution to this issue was?
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