Learning Forum

[rkpk]

I had installed Ansys 19.1 but while opening it is showing 

System error: 0""

[JakeC]

Hi Rkpk,

Which application specifically, and in what context are you seeing the error?  Can you post a screenshot of it?

Additionally which operating system are you running?

Thank you,

Jake

[rkpk]

the error occurred while starting workbench

these are pc specification

[JakeC]

Which version of Workbench are you trying to open?

Please paste a screenshot of each display tab in the dxdiag utility:

Click Start -> Type dxdiag.exe -> Press enter

 

Also:

Please look in the c:program filesansys incinstall.log and install.err files for errors or warnings.

Additionally:

Can you please do the following:

Close all open ansys applications

Open windows file explorer.

In the path/address bar enter:

%appdata%

rename the ansys directory to ansys_old

Click on Start -> Ansys 19.x -> Utilities -> Right cick on Product and Cad Configuration -> Run As administrator

Click on Check for required Prerequisites and post a screen shot of the results.

If there are any missing, please click on "Install required prerequisites"

Next click on "Configure Products & CADs" and follow the prompts.

Please let us know how that goes.

Thank you,

Jake

[rkpk]

I am trying to open Workbench 19.1

these are the screen shots of dixdiag

yes there is a file "install.err"

install_licconfig.err

i has renamed the ansys folder to ansys_old

but i couldn't find the Uitilities in Ansys 19.1 folder in Start 

[rkpk]

I checked for prerequisite. 

[tsiriaks]

Hi rkpk,

Go to 

C:Program FilesANSYS IncShared FilesLicensingwinx64update 

then move all files from this directory to replace those in

C:Program FilesANSYS IncShared FilesLicensingwinx64

Does this help ? If not, from the 'System error 0' pop-up , if you click Show Details, is there any more details in there ?

Thank you,

Win

[JakeC]

Hi rkpk,

Additionally, it looks like your main display card is an Intel 520.

Using the AMD Control Panel, can you set the Radeon card to be the main card?

I'm not familiar with the AMD card settings, but you will see crashes with the Intel Card.

Additionally the graphics drivers are very old, could you please update those to the latest from AMD's site?

 

Thank you,

Jake

[tsiriaks]

Hi rkpk,

For AMD card settings, it may not be the same but this might provide you some guideline

https://support.serato.com/hc/en-us/articles/202305784-Changing-graphics-card-settings-to-use-your-dedicated-GPU-on-a-Windows-computer-

Thank you,

Win

[dingkang_liu]

hello tsiriaks,

I have the same problem.and I have done as you say,but it does not work.can you give me some help? 

Thank you

[tsiriaks]

Hi dingkang_liu.

Could you post the screenshot of the output of the 'set' command (without quote ' ') from the CMD Prompt ?

Thank you,

Win