Ansys university licensing issue

- January 3, 2023 at 12:35 pm
  
  Sukjun Kim
  Subscriber
  
  Hello all
  
  I installed Ansys on our lab computer with university license.
  However, when I run workbench solver, it gives a licensing error.
  The solution information says 'Request name off does not exist in the licensing pool'.
  Flexnet Licensing error is -5,147.
  I have worked with university computing service, but they couldn't solve the issue and suggested to contact Ansys directly.
  Could you help me out with this?
- January 4, 2023 at 1:18 pm
  
  George Karnos
  Ansys Employee
  
  Is the lab machine also the license server, or is the license installed an running on another machine?
  On the Lab Computer, under %TEMP%\.ansys directory, you will see license debug files.
  Please open the license debug file for the program you are trying to run.
  What is the exact error you see in that file? Can you paste the error here?
  Also, you should see a file named: ansyscl.(hostname).######.log
  Are there any errors in that log file?
- January 4, 2023 at 6:08 pm
  
  Sukjun Kim
  Subscriber
  
  Hi George. Thanks for helping me out.
  Server should be handled by the university computing service.
  I was trying to use Modal analysis on Workbench so I assume MECH error should be the right one.
  
  This is what I got from the license debug file.
  2023/01/02 13:15:27 CLIENT_CONNECT 3/3/3/3 12920:MECH:mrl@mrlsimulation.andrew.ad.cmu.edu:winx64 7544:128.2.56.53
  2023/01/02 13:15:27 NEW_CONNECTION Connected to Licensing Client Proxy server: 55892@127.0.0.1.
  2023/01/02 13:15:28 CHECKOUT ansys 22.2 (2022.0502) 1/1/1/505 3/3/3/3 12920:MECH:mrl@mrlsimulation.andrew.ad.cmu.edu:winx64 7544:128.2.56.53
  2023/01/02 13:15:28 CHECKOUT FEAT_ANSYS 22.2 (2022.0502) 1/1/1/1 3/3/3/3 12920:MECH:mrl@mrlsimulation.andrew.ad.cmu.edu:winx64 7544:128.2.56.53
  2023/01/02 13:15:57 EXISTS 12588_mrlsimulation_andrew_ad_cmu_edu-mrl-10208-001199_55892@127.0.0.1 22.2 (2022.0502) 3/3/3/3 12920:MECH:mrl@mrlsimulation.andrew.ad.cmu.edu:winx64 7544:128.2.56.53
  2023/01/02 13:16:06 EXISTS 12588_mrlsimulation_andrew_ad_cmu_edu-mrl-10208-001199_55892@127.0.0.1 22.2 (2022.0502) 3/3/3/3 12920:MECH:mrl@mrlsimulation.andrew.ad.cmu.edu:winx64 7544:128.2.56.53
  2023/01/02 13:16:13 EXISTS 12588_mrlsimulation_andrew_ad_cmu_edu-mrl-10208-001199_55892@127.0.0.1 22.2 (2022.0502) 3/3/3/3 12920:MECH:mrl@mrlsimulation.andrew.ad.cmu.edu:winx64 7544:128.2.56.53
  2023/01/02 13:16:14 CHECKOUT 12588_mrlsimulation_andrew_ad_cmu_edu-mrl-10208-001199_55892@127.0.0.1 22.2 (2022.0502) 1/1/1/1 3/3/3/3 12920:MECH:mrl@mrlsimulation.andrew.ad.cmu.edu:winx64 7544:128.2.56.53
  2023/01/02 13:16:38 CHECKIN 12588_mrlsimulation_andrew_ad_cmu_edu-mrl-10208-001199_55892@127.0.0.1 22.2 (2022.0502) 1/0/0/1 3/3/3/3 12920:MECH:mrl@mrlsimulation.andrew.ad.cmu.edu:winx64 7544:128.2.56.53
  2023/01/02 13:16:44 CHECKOUT 12588_mrlsimulation_andrew_ad_cmu_edu-mrl-10208-001199_55892@127.0.0.1 22.2 (2022.0502) 1/1/1/1 3/4/3/4 12920:MECH:mrl@mrlsimulation.andrew.ad.cmu.edu:winx64 7544:128.2.56.53
  2023/01/02 13:16:44 CHECKIN 12588_mrlsimulation_andrew_ad_cmu_edu-mrl-10208-001199_55892@127.0.0.1 22.2 (2022.0502) 1/0/0/1 3/4/3/4 12920:MECH:mrl@mrlsimulation.andrew.ad.cmu.edu:winx64 7544:128.2.56.53
  2023/01/02 13:17:56 EXISTS 12588_mrlsimulation_andrew_ad_cmu_edu-mrl-10208-001199_55892@127.0.0.1 22.2 (2022.0502) 3/4/3/4 12920:MECH:mrl@mrlsimulation.andrew.ad.cmu.edu:winx64 7544:128.2.56.53
  2023/01/02 13:17:58 CLIENT_EXIT 2/4/3/4 12920:MECH:mrl@mrlsimulation.andrew.ad.cmu.edu:winx64 7544:128.2.56.53
  2023/01/02 13:18:55 CLIENT_CONNECT 3/4/5/5 15600:MECH:mrl@mrlsimulation.andrew.ad.cmu.edu:winx64 7784:128.2.56.53
  2023/01/02 13:18:55 NEW_CONNECTION Connected to Licensing Client Proxy server: 55892@127.0.0.1.
  2023/01/02 13:18:56 CHECKOUT ansys 22.2 (2022.0502) 1/1/1/505 3/4/5/5 15600:MECH:mrl@mrlsimulation.andrew.ad.cmu.edu:winx64 7784:128.2.56.53
  2023/01/02 13:18:56 CHECKOUT FEAT_ANSYS 22.2 (2022.0502) 1/1/1/1 3/4/5/5 15600:MECH:mrl@mrlsimulation.andrew.ad.cmu.edu:winx64 7784:128.2.56.53
  2023/01/02 13:19:07 EXISTS 12588_mrlsimulation_andrew_ad_cmu_edu-mrl-10208-001243_55892@127.0.0.1 22.2 (2022.0502) 3/4/5/5 15600:MECH:mrl@mrlsimulation.andrew.ad.cmu.edu:winx64 7784:128.2.56.53
  2023/01/02 13:19:08 EXISTS 12588_mrlsimulation_andrew_ad_cmu_edu-mrl-10208-001243_55892@127.0.0.1 22.2 (2022.0502) 3/4/5/5 15600:MECH:mrl@mrlsimulation.andrew.ad.cmu.edu:winx64 7784:128.2.56.53
  2023/01/02 13:19:08 CHECKOUT 12588_mrlsimulation_andrew_ad_cmu_edu-mrl-10208-001243_55892@127.0.0.1 22.2 (2022.0502) 1/1/1/1 3/4/5/5 15600:MECH:mrl@mrlsimulation.andrew.ad.cmu.edu:winx64 7784:128.2.56.53
  2023/01/02 13:20:02 CHECKIN 12588_mrlsimulation_andrew_ad_cmu_edu-mrl-10208-001243_55892@127.0.0.1 22.2 (2022.0502) 1/0/0/1 3/4/5/5 15600:MECH:mrl@mrlsimulation.andrew.ad.cmu.edu:winx64 7784:128.2.56.53
  2023/01/02 13:20:03 EXISTS 12588_mrlsimulation_andrew_ad_cmu_edu-mrl-10208-001243_55892@127.0.0.1 22.2 (2022.0502) 3/4/5/5 15600:MECH:mrl@mrlsimulation.andrew.ad.cmu.edu:winx64 7784:128.2.56.53
  2023/01/02 13:20:03 EXISTS 12588_mrlsimulation_andrew_ad_cmu_edu-mrl-10208-001243_55892@127.0.0.1 22.2 (2022.0502) 3/4/5/5 15600:MECH:mrl@mrlsimulation.andrew.ad.cmu.edu:winx64 7784:128.2.56.53
  2023/01/02 13:20:03 CHECKOUT 12588_mrlsimulation_andrew_ad_cmu_edu-mrl-10208-001243_55892@127.0.0.1 22.2 (2022.0502) 1/1/1/1 3/4/5/5 15600:MECH:mrl@mrlsimulation.andrew.ad.cmu.edu:winx64 7784:128.2.56.53
  2023/01/02 13:20:04 CHECKIN 12588_mrlsimulation_andrew_ad_cmu_edu-mrl-10208-001243_55892@127.0.0.1 22.2 (2022.0502) 1/0/0/1 3/4/5/5 15600:MECH:mrl@mrlsimulation.andrew.ad.cmu.edu:winx64 7784:128.2.56.53
  2023/01/02 13:20:06 EXISTS 12588_mrlsimulation_andrew_ad_cmu_edu-mrl-10208-001243_55892@127.0.0.1 22.2 (2022.0502) 3/4/5/5 15600:MECH:mrl@mrlsimulation.andrew.ad.cmu.edu:winx64 7784:128.2.56.53
  2023/01/02 13:20:56 EXISTS 12588_mrlsimulation_andrew_ad_cmu_edu-mrl-10208-001243_55892@127.0.0.1 22.2 (2022.0502) 3/4/5/5 15600:MECH:mrl@mrlsimulation.andrew.ad.cmu.edu:winx64 7784:128.2.56.53
  2023/01/02 13:29:20 EXISTS 12588_mrlsimulation_andrew_ad_cmu_edu-mrl-10208-001243_55892@127.0.0.1 22.2 (2022.0502) 3/4/5/5 15600:MECH:mrl@mrlsimulation.andrew.ad.cmu.edu:winx64 7784:128.2.56.53
  2023/01/02 13:29:20 CHECKOUT 12588_mrlsimulation_andrew_ad_cmu_edu-mrl-10208-001243_55892@127.0.0.1 22.2 (2022.0502) 1/1/1/1 3/4/5/5 15600:MECH:mrl@mrlsimulation.andrew.ad.cmu.edu:winx64 7784:128.2.56.53
  2023/01/02 13:29:41 CHECKIN 12588_mrlsimulation_andrew_ad_cmu_edu-mrl-10208-001243_55892@127.0.0.1 22.2 (2022.0502) 1/0/0/1 3/4/5/5 15600:MECH:mrl@mrlsimulation.andrew.ad.cmu.edu:winx64 7784:128.2.56.53
  2023/01/02 13:29:46 EXISTS 12588_mrlsimulation_andrew_ad_cmu_edu-mrl-10208-001243_55892@127.0.0.1 22.2 (2022.0502) 3/4/5/5 15600:MECH:mrl@mrlsimulation.andrew.ad.cmu.edu:winx64 7784:128.2.56.53
  2023/01/02 13:29:46 CHECKOUT 12588_mrlsimulation_andrew_ad_cmu_edu-mrl-10208-001243_55892@127.0.0.1 22.2 (2022.0502) 1/1/1/1 3/4/5/5 15600:MECH:mrl@mrlsimulation.andrew.ad.cmu.edu:winx64 7784:128.2.56.53
  2023/01/02 13:31:14 CHECKIN 12588_mrlsimulation_andrew_ad_cmu_edu-mrl-10208-001243_55892@127.0.0.1 22.2 (2022.0502) 1/0/0/1 3/4/5/5 15600:MECH:mrl@mrlsimulation.andrew.ad.cmu.edu:winx64 7784:128.2.56.53
  2023/01/02 13:31:46 EXISTS 12588_mrlsimulation_andrew_ad_cmu_edu-mrl-10208-001243_55892@127.0.0.1 22.2 (2022.0502) 3/4/5/5 15600:MECH:mrl@mrlsimulation.andrew.ad.cmu.edu:winx64 7784:128.2.56.53
  2023/01/02 13:31:46 EXISTS 12588_mrlsimulation_andrew_ad_cmu_edu-mrl-10208-001243_55892@127.0.0.1 22.2 (2022.0502) 3/4/5/5 15600:MECH:mrl@mrlsimulation.andrew.ad.cmu.edu:winx64 7784:128.2.56.53
  2023/01/02 13:31:46 CHECKOUT 12588_mrlsimulation_andrew_ad_cmu_edu-mrl-10208-001243_55892@127.0.0.1 22.2 (2022.0502) 1/1/1/1 3/4/5/5 15600:MECH:mrl@mrlsimulation.andrew.ad.cmu.edu:winx64 7784:128.2.56.53
  2023/01/02 13:36:01 CHECKIN 12588_mrlsimulation_andrew_ad_cmu_edu-mrl-10208-001243_55892@127.0.0.1 22.2 (2022.0502) 1/0/0/1 3/4/5/5 15600:MECH:mrl@mrlsimulation.andrew.ad.cmu.edu:winx64 7784:128.2.56.53
  2023/01/02 13:36:20 EXISTS 12588_mrlsimulation_andrew_ad_cmu_edu-mrl-10208-001243_55892@127.0.0.1 22.2 (2022.0502) 3/4/5/5 15600:MECH:mrl@mrlsimulation.andrew.ad.cmu.edu:winx64 7784:128.2.56.53
  2023/01/02 13:36:20 CHECKOUT 12588_mrlsimulation_andrew_ad_cmu_edu-mrl-10208-001243_55892@127.0.0.1 22.2 (2022.0502) 1/1/1/1 3/4/5/5 15600:MECH:mrl@mrlsimulation.andrew.ad.cmu.edu:winx64 7784:128.2.56.53
  2023/01/02 13:36:43 CHECKIN 12588_mrlsimulation_andrew_ad_cmu_edu-mrl-10208-001243_55892@127.0.0.1 22.2 (2022.0502) 1/0/0/1 3/4/5/5 15600:MECH:mrl@mrlsimulation.andrew.ad.cmu.edu:winx64 7784:128.2.56.53
  2023/01/02 13:36:46 CHECKOUT 12588_mrlsimulation_andrew_ad_cmu_edu-mrl-10208-001243_55892@127.0.0.1 22.2 (2022.0502) 1/1/1/1 3/4/5/6 15600:MECH:mrl@mrlsimulation.andrew.ad.cmu.edu:winx64 7784:128.2.56.53
  2023/01/02 13:36:46 CHECKIN 12588_mrlsimulation_andrew_ad_cmu_edu-mrl-10208-001243_55892@127.0.0.1 22.2 (2022.0502) 1/0/0/1 3/4/5/6 15600:MECH:mrl@mrlsimulation.andrew.ad.cmu.edu:winx64 7784:128.2.56.53
  2023/01/02 13:39:13 EXISTS 12588_mrlsimulation_andrew_ad_cmu_edu-mrl-10208-001243_55892@127.0.0.1 22.2 (2022.0502) 3/4/5/6 15600:MECH:mrl@mrlsimulation.andrew.ad.cmu.edu:winx64 7784:128.2.56.53
  2023/01/02 13:44:29 EXISTS 12588_mrlsimulation_andrew_ad_cmu_edu-mrl-10208-001243_55892@127.0.0.1 22.2 (2022.0502) 3/4/5/6 15600:MECH:mrl@mrlsimulation.andrew.ad.cmu.edu:winx64 7784:128.2.56.53
  2023/01/02 20:14:40 EXISTS 12588_mrlsimulation_andrew_ad_cmu_edu-mrl-10208-001243_55892@127.0.0.1 22.2 (2022.0502) 3/4/5/6 15600:MECH:mrl@mrlsimulation.andrew.ad.cmu.edu:winx64 7784:128.2.56.53
  2023/01/02 20:15:24 CLIENT_EXIT 2/4/5/6 15600:MECH:mrl@mrlsimulation.andrew.ad.cmu.edu:winx64 7784:128.2.56.53
  
  For the other one, I found these errors.
  2023/01/02 13:14:57 ERROR Unable to retrieve IP for host ansys.
  
  2023/01/02 13:16:41 DENIED OFF 22.2 (2022.0502) 1/0/0/0 4/4/4/4 14680:12588:FEAT_ANSYS:mrl@mrlsimulation.andrew.ad.cmu.edu:winx64 7740:127.0.0.1
  Request name off does not exist in the licensing pool.
  No such feature exists.
  Feature: OFF
  License path: 1055@ansys.andrew.cmu.edu;
  FlexNet Licensing error:-5,147

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