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Ansys university licensing issue

    • Sukjun Kim
      Subscriber
      Hello all
       
      I installed Ansys on our lab computer with university license.
      However, when I run workbench solver, it gives a licensing error.
      The solution information says 'Request name off does not exist in the licensing pool'.
      Flexnet Licensing error is -5,147.
      I have worked with university computing service, but they couldn't solve the issue and suggested to contact Ansys directly.
      Could you help me out with this?
    • George Karnos
      Ansys Employee

      Is the lab machine also the license server, or is the license installed an running on another machine?
      On the Lab Computer, under %TEMP%\.ansys directory, you will see license debug files.
      Please open the license debug file for the program you are trying to run.
      What is the exact error you see in that file? Can you paste the error here?

      Also, you should see a file named: ansyscl.(hostname).######.log
      Are there any errors in that log file?

    • Sukjun Kim
      Subscriber

      Hi George. Thanks for helping me out.

      Server should be handled by the university computing service.

      I was trying to use Modal analysis on Workbench so I assume MECH error should be the right one.

       

      This is what I got from the license debug file.

      2023/01/02 13:15:27    CLIENT_CONNECT                                                                                           3/3/3/3   12920:MECH:mrl@mrlsimulation.andrew.ad.cmu.edu:winx64      7544:128.2.56.53    
      2023/01/02 13:15:27    NEW_CONNECTION      Connected to Licensing Client Proxy server: 55892@127.0.0.1.
      2023/01/02 13:15:28    CHECKOUT            ansys                           22.2 (2022.0502)           1/1/1/505                 3/3/3/3   12920:MECH:mrl@mrlsimulation.andrew.ad.cmu.edu:winx64      7544:128.2.56.53    
      2023/01/02 13:15:28    CHECKOUT            FEAT_ANSYS                      22.2 (2022.0502)             1/1/1/1                 3/3/3/3   12920:MECH:mrl@mrlsimulation.andrew.ad.cmu.edu:winx64      7544:128.2.56.53    
      2023/01/02 13:15:57    EXISTS              12588_mrlsimulation_andrew_ad_cmu_edu-mrl-10208-001199_55892@127.0.0.1        22.2 (2022.0502)                                     3/3/3/3   12920:MECH:mrl@mrlsimulation.andrew.ad.cmu.edu:winx64      7544:128.2.56.53    
      2023/01/02 13:16:06    EXISTS              12588_mrlsimulation_andrew_ad_cmu_edu-mrl-10208-001199_55892@127.0.0.1        22.2 (2022.0502)                                     3/3/3/3   12920:MECH:mrl@mrlsimulation.andrew.ad.cmu.edu:winx64      7544:128.2.56.53    
      2023/01/02 13:16:13    EXISTS              12588_mrlsimulation_andrew_ad_cmu_edu-mrl-10208-001199_55892@127.0.0.1        22.2 (2022.0502)                                     3/3/3/3   12920:MECH:mrl@mrlsimulation.andrew.ad.cmu.edu:winx64      7544:128.2.56.53    
      2023/01/02 13:16:14    CHECKOUT            12588_mrlsimulation_andrew_ad_cmu_edu-mrl-10208-001199_55892@127.0.0.1        22.2 (2022.0502)             1/1/1/1                 3/3/3/3   12920:MECH:mrl@mrlsimulation.andrew.ad.cmu.edu:winx64      7544:128.2.56.53    
      2023/01/02 13:16:38    CHECKIN             12588_mrlsimulation_andrew_ad_cmu_edu-mrl-10208-001199_55892@127.0.0.1        22.2 (2022.0502)             1/0/0/1                 3/3/3/3   12920:MECH:mrl@mrlsimulation.andrew.ad.cmu.edu:winx64      7544:128.2.56.53    
      2023/01/02 13:16:44    CHECKOUT            12588_mrlsimulation_andrew_ad_cmu_edu-mrl-10208-001199_55892@127.0.0.1        22.2 (2022.0502)             1/1/1/1                 3/4/3/4   12920:MECH:mrl@mrlsimulation.andrew.ad.cmu.edu:winx64      7544:128.2.56.53    
      2023/01/02 13:16:44    CHECKIN             12588_mrlsimulation_andrew_ad_cmu_edu-mrl-10208-001199_55892@127.0.0.1        22.2 (2022.0502)             1/0/0/1                 3/4/3/4   12920:MECH:mrl@mrlsimulation.andrew.ad.cmu.edu:winx64      7544:128.2.56.53    
      2023/01/02 13:17:56    EXISTS              12588_mrlsimulation_andrew_ad_cmu_edu-mrl-10208-001199_55892@127.0.0.1        22.2 (2022.0502)                                     3/4/3/4   12920:MECH:mrl@mrlsimulation.andrew.ad.cmu.edu:winx64      7544:128.2.56.53    
      2023/01/02 13:17:58    CLIENT_EXIT                                                                                              2/4/3/4   12920:MECH:mrl@mrlsimulation.andrew.ad.cmu.edu:winx64      7544:128.2.56.53    
      2023/01/02 13:18:55    CLIENT_CONNECT                                                                                           3/4/5/5   15600:MECH:mrl@mrlsimulation.andrew.ad.cmu.edu:winx64      7784:128.2.56.53    
      2023/01/02 13:18:55    NEW_CONNECTION      Connected to Licensing Client Proxy server: 55892@127.0.0.1.
      2023/01/02 13:18:56    CHECKOUT            ansys                           22.2 (2022.0502)           1/1/1/505                 3/4/5/5   15600:MECH:mrl@mrlsimulation.andrew.ad.cmu.edu:winx64      7784:128.2.56.53    
      2023/01/02 13:18:56    CHECKOUT            FEAT_ANSYS                      22.2 (2022.0502)             1/1/1/1                 3/4/5/5   15600:MECH:mrl@mrlsimulation.andrew.ad.cmu.edu:winx64      7784:128.2.56.53    
      2023/01/02 13:19:07    EXISTS              12588_mrlsimulation_andrew_ad_cmu_edu-mrl-10208-001243_55892@127.0.0.1        22.2 (2022.0502)                                     3/4/5/5   15600:MECH:mrl@mrlsimulation.andrew.ad.cmu.edu:winx64      7784:128.2.56.53    
      2023/01/02 13:19:08    EXISTS              12588_mrlsimulation_andrew_ad_cmu_edu-mrl-10208-001243_55892@127.0.0.1        22.2 (2022.0502)                                     3/4/5/5   15600:MECH:mrl@mrlsimulation.andrew.ad.cmu.edu:winx64      7784:128.2.56.53    
      2023/01/02 13:19:08    CHECKOUT            12588_mrlsimulation_andrew_ad_cmu_edu-mrl-10208-001243_55892@127.0.0.1        22.2 (2022.0502)             1/1/1/1                 3/4/5/5   15600:MECH:mrl@mrlsimulation.andrew.ad.cmu.edu:winx64      7784:128.2.56.53    
      2023/01/02 13:20:02    CHECKIN             12588_mrlsimulation_andrew_ad_cmu_edu-mrl-10208-001243_55892@127.0.0.1        22.2 (2022.0502)             1/0/0/1                 3/4/5/5   15600:MECH:mrl@mrlsimulation.andrew.ad.cmu.edu:winx64      7784:128.2.56.53    
      2023/01/02 13:20:03    EXISTS              12588_mrlsimulation_andrew_ad_cmu_edu-mrl-10208-001243_55892@127.0.0.1        22.2 (2022.0502)                                     3/4/5/5   15600:MECH:mrl@mrlsimulation.andrew.ad.cmu.edu:winx64      7784:128.2.56.53    
      2023/01/02 13:20:03    EXISTS              12588_mrlsimulation_andrew_ad_cmu_edu-mrl-10208-001243_55892@127.0.0.1        22.2 (2022.0502)                                     3/4/5/5   15600:MECH:mrl@mrlsimulation.andrew.ad.cmu.edu:winx64      7784:128.2.56.53    
      2023/01/02 13:20:03    CHECKOUT            12588_mrlsimulation_andrew_ad_cmu_edu-mrl-10208-001243_55892@127.0.0.1        22.2 (2022.0502)             1/1/1/1                 3/4/5/5   15600:MECH:mrl@mrlsimulation.andrew.ad.cmu.edu:winx64      7784:128.2.56.53    
      2023/01/02 13:20:04    CHECKIN             12588_mrlsimulation_andrew_ad_cmu_edu-mrl-10208-001243_55892@127.0.0.1        22.2 (2022.0502)             1/0/0/1                 3/4/5/5   15600:MECH:mrl@mrlsimulation.andrew.ad.cmu.edu:winx64      7784:128.2.56.53    
      2023/01/02 13:20:06    EXISTS              12588_mrlsimulation_andrew_ad_cmu_edu-mrl-10208-001243_55892@127.0.0.1        22.2 (2022.0502)                                     3/4/5/5   15600:MECH:mrl@mrlsimulation.andrew.ad.cmu.edu:winx64      7784:128.2.56.53    
      2023/01/02 13:20:56    EXISTS              12588_mrlsimulation_andrew_ad_cmu_edu-mrl-10208-001243_55892@127.0.0.1        22.2 (2022.0502)                                     3/4/5/5   15600:MECH:mrl@mrlsimulation.andrew.ad.cmu.edu:winx64      7784:128.2.56.53    
      2023/01/02 13:29:20    EXISTS              12588_mrlsimulation_andrew_ad_cmu_edu-mrl-10208-001243_55892@127.0.0.1        22.2 (2022.0502)                                     3/4/5/5   15600:MECH:mrl@mrlsimulation.andrew.ad.cmu.edu:winx64      7784:128.2.56.53    
      2023/01/02 13:29:20    CHECKOUT            12588_mrlsimulation_andrew_ad_cmu_edu-mrl-10208-001243_55892@127.0.0.1        22.2 (2022.0502)             1/1/1/1                 3/4/5/5   15600:MECH:mrl@mrlsimulation.andrew.ad.cmu.edu:winx64      7784:128.2.56.53    
      2023/01/02 13:29:41    CHECKIN             12588_mrlsimulation_andrew_ad_cmu_edu-mrl-10208-001243_55892@127.0.0.1        22.2 (2022.0502)             1/0/0/1                 3/4/5/5   15600:MECH:mrl@mrlsimulation.andrew.ad.cmu.edu:winx64      7784:128.2.56.53    
      2023/01/02 13:29:46    EXISTS              12588_mrlsimulation_andrew_ad_cmu_edu-mrl-10208-001243_55892@127.0.0.1        22.2 (2022.0502)                                     3/4/5/5   15600:MECH:mrl@mrlsimulation.andrew.ad.cmu.edu:winx64      7784:128.2.56.53    
      2023/01/02 13:29:46    CHECKOUT            12588_mrlsimulation_andrew_ad_cmu_edu-mrl-10208-001243_55892@127.0.0.1        22.2 (2022.0502)             1/1/1/1                 3/4/5/5   15600:MECH:mrl@mrlsimulation.andrew.ad.cmu.edu:winx64      7784:128.2.56.53    
      2023/01/02 13:31:14    CHECKIN             12588_mrlsimulation_andrew_ad_cmu_edu-mrl-10208-001243_55892@127.0.0.1        22.2 (2022.0502)             1/0/0/1                 3/4/5/5   15600:MECH:mrl@mrlsimulation.andrew.ad.cmu.edu:winx64      7784:128.2.56.53    
      2023/01/02 13:31:46    EXISTS              12588_mrlsimulation_andrew_ad_cmu_edu-mrl-10208-001243_55892@127.0.0.1        22.2 (2022.0502)                                     3/4/5/5   15600:MECH:mrl@mrlsimulation.andrew.ad.cmu.edu:winx64      7784:128.2.56.53    
      2023/01/02 13:31:46    EXISTS              12588_mrlsimulation_andrew_ad_cmu_edu-mrl-10208-001243_55892@127.0.0.1        22.2 (2022.0502)                                     3/4/5/5   15600:MECH:mrl@mrlsimulation.andrew.ad.cmu.edu:winx64      7784:128.2.56.53    
      2023/01/02 13:31:46    CHECKOUT            12588_mrlsimulation_andrew_ad_cmu_edu-mrl-10208-001243_55892@127.0.0.1        22.2 (2022.0502)             1/1/1/1                 3/4/5/5   15600:MECH:mrl@mrlsimulation.andrew.ad.cmu.edu:winx64      7784:128.2.56.53    
      2023/01/02 13:36:01    CHECKIN             12588_mrlsimulation_andrew_ad_cmu_edu-mrl-10208-001243_55892@127.0.0.1        22.2 (2022.0502)             1/0/0/1                 3/4/5/5   15600:MECH:mrl@mrlsimulation.andrew.ad.cmu.edu:winx64      7784:128.2.56.53    
      2023/01/02 13:36:20    EXISTS              12588_mrlsimulation_andrew_ad_cmu_edu-mrl-10208-001243_55892@127.0.0.1        22.2 (2022.0502)                                     3/4/5/5   15600:MECH:mrl@mrlsimulation.andrew.ad.cmu.edu:winx64      7784:128.2.56.53    
      2023/01/02 13:36:20    CHECKOUT            12588_mrlsimulation_andrew_ad_cmu_edu-mrl-10208-001243_55892@127.0.0.1        22.2 (2022.0502)             1/1/1/1                 3/4/5/5   15600:MECH:mrl@mrlsimulation.andrew.ad.cmu.edu:winx64      7784:128.2.56.53    
      2023/01/02 13:36:43    CHECKIN             12588_mrlsimulation_andrew_ad_cmu_edu-mrl-10208-001243_55892@127.0.0.1        22.2 (2022.0502)             1/0/0/1                 3/4/5/5   15600:MECH:mrl@mrlsimulation.andrew.ad.cmu.edu:winx64      7784:128.2.56.53    
      2023/01/02 13:36:46    CHECKOUT            12588_mrlsimulation_andrew_ad_cmu_edu-mrl-10208-001243_55892@127.0.0.1        22.2 (2022.0502)             1/1/1/1                 3/4/5/6   15600:MECH:mrl@mrlsimulation.andrew.ad.cmu.edu:winx64      7784:128.2.56.53    
      2023/01/02 13:36:46    CHECKIN             12588_mrlsimulation_andrew_ad_cmu_edu-mrl-10208-001243_55892@127.0.0.1        22.2 (2022.0502)             1/0/0/1                 3/4/5/6   15600:MECH:mrl@mrlsimulation.andrew.ad.cmu.edu:winx64      7784:128.2.56.53    
      2023/01/02 13:39:13    EXISTS              12588_mrlsimulation_andrew_ad_cmu_edu-mrl-10208-001243_55892@127.0.0.1        22.2 (2022.0502)                                     3/4/5/6   15600:MECH:mrl@mrlsimulation.andrew.ad.cmu.edu:winx64      7784:128.2.56.53    
      2023/01/02 13:44:29    EXISTS              12588_mrlsimulation_andrew_ad_cmu_edu-mrl-10208-001243_55892@127.0.0.1        22.2 (2022.0502)                                     3/4/5/6   15600:MECH:mrl@mrlsimulation.andrew.ad.cmu.edu:winx64      7784:128.2.56.53    
      2023/01/02 20:14:40    EXISTS              12588_mrlsimulation_andrew_ad_cmu_edu-mrl-10208-001243_55892@127.0.0.1        22.2 (2022.0502)                                     3/4/5/6   15600:MECH:mrl@mrlsimulation.andrew.ad.cmu.edu:winx64      7784:128.2.56.53    
      2023/01/02 20:15:24    CLIENT_EXIT                                                                                              2/4/5/6   15600:MECH:mrl@mrlsimulation.andrew.ad.cmu.edu:winx64      7784:128.2.56.53    

       

       

      For the other one, I found these errors.

      2023/01/02 13:14:57    ERROR               Unable to retrieve IP for host ansys.

       

      2023/01/02 13:16:41    DENIED              OFF                             22.2 (2022.0502)             1/0/0/0                 4/4/4/4   14680:12588:FEAT_ANSYS:mrl@mrlsimulation.andrew.ad.cmu.edu:winx64          7740:127.0.0.1      
              Request name off does not exist in the licensing pool.
              No such feature exists.
              Feature:       OFF
              License path:  1055@ansys.andrew.cmu.edu;
              FlexNet Licensing error:-5,147

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