AnsysWBU.exe encountered a problem. A diagnostic file has been written: C:\Users\….\AppData\Local

- May 27, 2022 at 3:55 pm
  
  Mn65
  Subscriber
  
  Hello
  My laptop doesn't have enough speed to run ANSYS. So I asked my manager to give me another computer. they installed ANSYS on another computer and I'm trying to work remotely.
  I receive this error when I try to open my ANSYS model:
  AnsysWBU.exe encountered a problem. A diagnostic file has been written: C:\Users\....\AppData\Local\Temp\AnsysWBDumpFile.dmp.
  Do you think if I transfer my file to the computer the problem will be solved? Could you please help me to solve this problem?
- May 31, 2022 at 1:21 pm
  
  Ashish Khemka
  Ansys Employee
  
  Are you able to open the model on your laptop? Can you try transferring the file on the computer and see if the model opens? Generally, this message indicates a corrupted model. Please first check if the model opens up.
  
  Regards Ashish Khema
- May 31, 2022 at 1:42 pm
  
  Mn65
  Subscriber
  
  thank you for your response.
  yes it opens in my laptop I transferred the file to the computer but this error appears when I open the model. The geometry opens without problem. But the model no.
  
  regards
- May 31, 2022 at 1:47 pm
  
  Ashish Khemka
  Ansys Employee
  
  Can you try creating a new test model on the computer and see if it solves?
  
  Regards Ashish Khemka
- May 31, 2022 at 1:48 pm
  
  Mn65
  Subscriber
  
  Yes I tried it with a simpler model. It shows the same error when I try to open the model.
- May 31, 2022 at 1:50 pm
  
  Ashish Khemka
  Ansys Employee
  
  This might be an installation issue.
  Regards Ashish Khemka
- May 31, 2022 at 1:52 pm
  
  Mn65
  Subscriber
  
  Thank you very much.
  I will tell the admin to reinstall it again

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