January 15, 2021 at 11:36 amtim.dukesSubscriber
A few of our customers are requesting to borrow licenses. From the help documents this can be done but requires a borrow increment to be added to the license.
I have also seen this post - https://forum.ansys.com/forums/topic/borrow-a-floating-license/
Could I send you the customers license file privately so this can be added.
January 15, 2021 at 11:43 amNaresh PatreAnsys Employee
Hello Matt Madore
Could you please assist with this licensing query?
January 15, 2021 at 12:00 pmANSYS_MMadoreAnsys Employee
The customer's account team would need to reissue their licenses with the borrowable feature. This is not something support can do. It requires their licenses be reissued.
January 15, 2021 at 12:16 pmNaresh PatreAnsys Employee
Hello Tim Dukes
Please see the above response
January 15, 2021 at 12:18 pmtim.dukesSubscriber
Thankyou will get in touch with licensing.
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