Learning Forum

[cbur]

🛈 This post originally contained file attachments which have been removed in compliance with the updated Ansys Learning Forum Terms & Conditions

Hello, One of our customers is having a lot of problems with his assemblies. We have already tried to uninstall/reinstall everything, to check all the geometries, to convert the whole assembly in Step and then to make it external in SCdoc in order to break all the links but nothing works... Have you ever encountered this kind of problem: Problem of parallelism between the parts Problem of constraint which applies (oriented towards) but which gives an angle of 180° not parallel : see photo We have to date several customers who encounter this kind of problem and this for several years. None of the SpaceClaim updates have solved the problem...) This happens only on their PC because when I recover the file I don't have the integrality of the problems but often only a part (see video and attached file) Do you know any software or installation or other that could corrupt SpaceClaim? Do you have any suggestions to solve this problem? Without solutions to these problems or evolution of functionalities in SpaeClaim, it will become complicated to justify to the customer the interest to remain under SpaceClaim maintenance... Moreover, the 2022R2 arriving (already available on the custumer portal) we have no way to know if the BUGs already mentioned in the Forum are solved or even if the developers have looked at the customer suggestions proposed in the "Ideas" section. The customers are certainly the best people to give their opinion on their will of evolutions... Hoping to have an answer to his questions, I wish you a good day. Regards

[Devendra Badgujar]

Hello charlie

Let me look into this and get back to you.

[Devendra Badgujar]

Hello charlie Some of the files from the assembly seems to be missing. Please can you share the files again with us for investigation. Regards.

[cbur]

🛈 This post originally contained file attachments which have been removed in compliance with the updated Ansys Learning Forum Terms & Conditions

Devendra Badgujar 

Oops sorry that's my mistake,

You will find attached the complete file.
For information the process realized is: in assembly: open 301NV1 Chassis Complet.scdoc + 400ASS base orientation.scdoc + 500 ASS Equerre orientation + 601 DEF1 Table 1.scdoc

Today I have another problem still on this assembly... my alignment constraint works with a strange reaction (the table makes a rotation of 180° whereas the expected behavior would be rather a translation) but the most serious is that my alignment constraint finished not parallel!!!! (see new video)

Every day a different behavior while nothing was touched in the files....

[Devendra Badgujar]

🛈 This post originally contained file attachments which have been removed in compliance with the updated Ansys Learning Forum Terms & Conditions

Hello charlie

I was not able to reproduce this issue at my end. They might also try this using Move tool and in that using ''Object to Orient'' option. Attached the video of the same for your reference.

Please can you ask them to try Deleting the contents of %appdata%LocalSpaceClaim and see if that helps.

Regards.