assign a license

- February 10, 2021 at 4:11 pm
  
  cbur
  Subscriber
  
  Hello,
  
  one of our customers has a problem:
  The account administrator is trying to assign licenses to his users (in Myaccount.ansys), it works except for one of the users. He receives the following error messages:
  - invalid_token
  - Unexpected error responseThe following users could not be added to the organization due to an error
  
  Do you have a solution?
  
  regards
- February 10, 2021 at 4:25 pm
  
  Brian Bueno
  Ansys Employee
  
  charlie
  
  Invalid_token errors usually mean the session has timed out. Advise the customer to log out of Account Portal (or simply close the page), then log back in.
  
  The second error may be indicative of an outage with the service or a problem with the individual user's account. If it's the latter, we will need the user's email address to investigate further.
  - February 22, 2021 at 1:10 pm
    
    cbur
    Subscriber
    
    Brian Bueno
    
    hello,
    Have you been able to verify the email of this user?
    
    thank you
- February 11, 2021 at 10:31 am
  
  cbur
  Subscriber
  
  Hello,
  
  the email address is: leopoldine.delumeau@cartier.com
  - February 23, 2021 at 7:57 pm
    
    Brian Bueno
    Ansys Employee
    
    charlie Please advise the user to navigate to myaccount.ansys.com and attempt to sign in there. The system should request some additional information.
- February 23, 2021 at 9:49 am
  
  Naresh Patre
  Ansys Employee
  
  Hello Brian Bueno
  
  Can you please look into this query? The email address of the user has been provided as per your request.
- April 7, 2021 at 6:42 am
  
  Naresh Patre
  Ansys Employee
  
  Hello charlie
  
  Just wanted to check if this issue is resolved, or it still needs to be investigated.

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