February 10, 2021 at 4:11 pmcburSubscriber
one of our customers has a problem:
The account administrator is trying to assign licenses to his users (in Myaccount.ansys), it works except for one of the users. He receives the following error messages:
- Unexpected error responseThe following users could not be added to the organization due to an error
Do you have a solution?
February 10, 2021 at 4:25 pmBrian BuenoAnsys Employee
Invalid_token errors usually mean the session has timed out. Advise the customer to log out of Account Portal (or simply close the page), then log back in.
The second error may be indicative of an outage with the service or a problem with the individual user's account. If it's the latter, we will need the user's email address to investigate further.
February 22, 2021 at 1:10 pmcburSubscriber
Have you been able to verify the email of this user?
February 11, 2021 at 10:31 amcburSubscriber
the email address is: email@example.com
February 23, 2021 at 7:57 pmBrian BuenoAnsys Employee
charlie Please advise the user to navigate to myaccount.ansys.com and attempt to sign in there. The system should request some additional information.
February 23, 2021 at 9:49 amNaresh PatreAnsys Employee
Hello Brian Bueno
Can you please look into this query? The email address of the user has been provided as per your request.
April 7, 2021 at 6:42 amNaresh PatreAnsys Employee
Just wanted to check if this issue is resolved, or it still needs to be investigated.
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