Black screen in Discovery 2021R1

- May 13, 2021 at 10:44 am
  
  kawabata
  Subscriber
  
  Our customer has a problem about launched Discovery 2021R1(Program Version: 2021.1.40960.9606).
  The sketch grid is not displayed after launching, and any geometries are not also displayed after open dsco file, but it seems to work/solve analysis.
  They could not solve the problem, after changing from "Explore" to "Model" as "Default stage for new documents" and Anti-aliasing OFF in Settings.
  Their PC is a HP laptop PC which contain NVIDIA Quadro T1000 with Max-Q Design (4GB memory) as GPU and Intel UHD Graphics. The graphics driver of T1000 is 452.25 ( 2020-Sept.). They said that update of graphics driver is possible if we can guarantee the update fix this problem.
  
  I can send you their log files if you need them.
  
  Do you have any solutions for fixing? Would you let me know?
  
  Thanks in advance,
  Ichiro
- May 17, 2021 at 3:12 am
  
  Naresh Patre
  Ansys Employee
  
  Hello Ichiro
  
  The 450 series of graphics drivers seem to had some issues. Updating the drivers to the latest ones directly from Nvidia website should resolve the issue.
  - May 17, 2021 at 4:34 am
    
    kawabata
    Subscriber
    
    Hello Naresh Patre ,
    
    Thank you for reply. I have asked him to update the graphics driver to 460 series.
    I will contact you again if the updating is not the solution.
    
    Thanks,
    
    Ichiro

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