Black screen when clicking results

- February 17, 2021 at 1:07 pm
  
  s213bell
  Subscriber
  
  I was having an issue with ANSYS Workbench and I'm not sure why. Instarted Fluid Flow (fluent) within ANSYS workbench and got through thenSolution step. However, when I click the Results step, I get a blacknscreen. This issue started with the new 2021 ANSYSn
- February 17, 2021 at 1:10 pm
  
  DrAmine
  Ansys Employee
  
  Please Update Graphic Card Driver and check again. n
- February 17, 2021 at 1:53 pm
  
  s213bell
  Subscriber
  
  it is a vm and the display adapter is the microsoft basic display adapter and I just tried and it said it is up to date.n
- February 17, 2021 at 3:57 pm
  
  Rob
  Ansys Employee
  
  It might be the card isn't suitable for the software if it worked for earlier versions of the code. Moving to Installation: use the search function as you're not the first to have this problem and it's been answered before too. n
- February 17, 2021 at 4:10 pm
  
  s213bell
  Subscriber
  
  hello, I just tried 3 different searches. Ansys 2021 black screen, Ansys 2021 graphics not working and ansys 2021 fluent results not showing and nothing has come up. everytime it says no results. what should i be searching forn
- February 18, 2021 at 7:00 am
  
  DrAmine
  Ansys Employee
  
  Check if your virtual environment is a supported environment:Platform Support | Ansysn

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