CAD import and creation in AIM error

- July 5, 2018 at 3:43 pm
  
  ajones
  Subscriber
  
  Hi, Our client has a temp discovery ultimate enterprise licence and has managed to install the software, licence and the CAD translators package without problems. But when trying to import CATIA files or create new geometry within AIM they get this error. After selecting 'ok' they get They are able to do both in Spaceclaim as normal. They have now tried it on two machines with the same end result and this is the first ANSYS product they have installed. Any help would be greatly appreciated, Alex
- July 6, 2018 at 6:36 am
  
  Naresh Patre
  Ansys Employee
  
  Hello Alex I noticed an instance where reinstalling helped to overcome this issue. Also, make sure that they run the setup in administrative mode.
  - July 6, 2018 at 12:30 pm
    
    ajones
    Subscriber
    
    Hi Naresh Patre
    
    It has been re-installed, and run in administrative mode. Still gives the same error
  - July 9, 2018 at 7:10 am
    
    Naresh Patre
    Ansys Employee
    
    Alex I will check with the team and let you know. Meanwhile, you mentioned that this error occurs when trying to import CATIA files or create new geometry. Does it occur even while importing any other file format like stp, parasolid, etc.?
  - July 9, 2018 at 7:19 am
    
    Naresh Patre
    Ansys Employee
    
    Alex Also can you let me know which version of Catia are they trying to import?
  - July 9, 2018 at 8:43 am
    
    ajones
    Subscriber
    
    Naresh Patre Step files show the same error and they have tried using Catia files from versions 21 and 22.
  - July 9, 2018 at 2:48 pm
    
    Naresh Patre
    Ansys Employee
    
    Alex Can you send following log files located at ~/Ansys Inc
    
    Install.log
    
    Install_licconfig.log
    
    Install.err (if it exists)
  - July 9, 2018 at 3:48 pm
    
    ajones
    Subscriber
    
    Naresh Patre I have attached the log files
    
    🛈 This post originally contained file attachments which have been removed in compliance with the updated Ansys Learning Forum Terms & Conditions

Viewing 1 reply thread

You must be logged in to reply to this topic.

Ansys Innovation Space

Boost Ansys Fluent Simulations with AWS

Computational Fluid Dynamics (CFD) helps engineers design products in which the flow of fluid components is a significant challenge. These different use cases often require large complex models to solve on a traditional workstation. Click here to join this event to learn how to leverage Ansys Fluids on the cloud, thanks to Ansys Gateway powered by AWS.

Earth Rescue – An Ansys Online Series

The climate crisis is here. But so is the human ingenuity to fight it. Earth Rescue reveals what visionary companies are doing today to engineer radical new ideas in the fight against climate change. Click here to watch the first episode.

Ansys Blog

Subscribe to the Ansys Blog to get great new content about the power of simulation delivered right to your email on a weekly basis. With content from Ansys experts, partners and customers you will learn about product development advances, thought leadership and trends and tips to better use Ansys tools. Sign up here.

Trending discussions