Learning Forum

[fuad87]

Believe me when I say I will be the first person to defend ANSYS. I like its all product, I have been using couple of them for last couple of years. Earlier ANSYS used to have customer portal where we can ask specific question and got reply. I can't make request there anymore although I have academic licence. Instead I have to post it here. In this community nobody helps. Nobody. Period. Some people just look into in. Some seldom reply but without any follow ups. This is waste of time.  

[pgl]

I'm sorry that you feel that way about the Student Community fuad87. 

Do you have the free Student product or a Paid-for ANSYS Academic Product?  If you have a paid-for Academic license then you can register as an ANSYS Support Coordinator (ASC) on this Student Community, ask your specific question and then you will receive a reply from the ANSYS Support Team. If you have a free Student product then you will need to rely on the general community to answer your questions. 

Taking a look at your postings, I can understand your pain: I can see that you've received some replies, but subsequent follow up has been patchy. In some cases you haven't responded to follow up questions, and in others those engaged haven't. The issues you seek help on are very specific to your FSI and cavitation simulations, and require others to actually download your database/log files and essentially run your simulation in order to try and reproduce the issue - These are always the most challenging issues to chase down, as there are often many variables - I've responded to some of your posts with some general guidance, and this will push the posts to the top of the Post Activity log, so others might now chime in. 

I do hope that you give us another chance and will stick around. If not then I completely understand. 

 

  

[fuad87]

Thank pgl,

I haven't paid myself for the ANSYS license but it's not free. University installed academic version to my PC, I am the user end customer and using ANSYS for my research purpose. Obviously university doesn't use ANSYS and as the sole user of this academic ANSYS I think I qualify to be registered as ASC. Please let me know what is the procedure.

For other query most of them I have solved. I have two very specific questions right now. After registering as ASC I will ask them. Thanks. 

 

[pgl]

Cool. So lets get you set up as an ASC. If you can let me know what University and dept I can get this moving. 

[fuad87]

University of Texas at Arlington

Department of Mechanical and Aerospace Engineering

[Sandeep Medikonda]

Hello fuad87,

  As a support engineer myself, I am disappointed to hear that.

  We are investing more resources here to get you the support you'll need. Hope we can change your impression going forward.

[fuad87]

I don't know what to say. 4 weeks ago an admin said I could be an ASC and I don't know when next he will reply again. I guess research is done on deadline. I really want to work with ANSYS but I don't know if this is the norm to support your customer.

[pgl]

Thanks for being patient on this ASC topic. I'm not happy that I didn't respond in a timely manner to you - the fact that I forgot to set the post flag for our thread resulted in me dropping the ball here. 

To make you whole again I have promoted you to ASC status in the forum, plus in an email you have received a gift voucher code for our academic program logo store.