Cannot Release Activation

- January 24, 2020 at 8:42 am
  
  info
  Subscriber
  
  Hello,
  
  When trying to release an activation the page reloads but won't release the activation. Even unassigning the subscription from the account will not release it. Any Ideas on how to release this?
- January 24, 2020 at 10:35 am
  
  Naresh Patre
  Ansys Employee
  
  Hello De Wit Metaaltechniek BV
  
  I checked at my end and the release of activations is working fine. Can you try through the command prompt? Details about deactivation through command prompt are mentioned in below article.
  
  Discovery Subscription license - Command line options - Knowledge Base - Ansys Discovery Forum
  - January 24, 2020 at 11:18 am
    
    paul
    Subscriber
    
    Naresh Patre This has already been done by us, but with no succes.
- January 24, 2020 at 11:33 am
  
  Naresh Patre
  Ansys Employee
  
  Hello De Wit Metaaltechniek BV
  
  Can you please zip the .ansys folder located in %temp% folder and send it to ansys-discovery-support@ansys.com?
- January 27, 2020 at 6:08 am
  
  Naresh Patre
  Ansys Employee
  
  Hello De Wit Metaaltechniek BV
  
  Did you send the folder as requested earlier? I was not able to see it sent to the mentioned support email alias.
  - January 28, 2020 at 7:55 am
    
    sander
    Subscriber
    
    Naresh Patre The problem is solved Naresh. We had contact with the licensing team who helped us.

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