Cannot start SpaceClaim (again)

- June 19, 2022 at 12:03 pm
  
  sam
  Subscriber
  
  Ref https://discoveryforum.ansys.com/t/h7hdv82
  
  It worked for a day, but back to not working again.
  
  Seems there is a license server it's not getting a response from...
- June 20, 2022 at 5:45 am
  
  Charudatta Bandgar
  Subscriber
  
  Hello Sam Whitney
  
  What had helped it work again previously? Have you tried the troubleshooting 5A as suggested? It could be possible that the firewall/antivirus could be causing this. Could you disable the firewall and try launching it again, just to be sure? I will discuss in the team and see if there is any other reason for this.
  
  Regards.
- June 20, 2022 at 7:25 am
  
  sam
  Subscriber
  
  Hi,
  
  I don't know of anything different on the machine between it working fine, stopping working, working and then not. There wasn't anything that I did that made it work on Friday, it just worked like normal.
  
  I'm running windows defender, no third party AV or firewall.
  
  I did the troubleshooting - in other thread is the successful ping.
  
  From what I can tell, the splash screen loads and it seemingly puts in a request to check the license. This seems to time out, as it sits there for a couple of minutes every time.
  
  When it times out it displays a login box, which when submitted it then tries for a further period, some minutes later it times out and displays a message saying the license couldn't be found.
  
  It gives the option here of starting SpaceClaim in View Only mode; which starts up fine, but is of course not much use.
  
  From what I can gather something remote isn't responding and evidently SpaceClaim is inoperable when this happens?

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