can’t open the software

- July 14, 2020 at 12:50 pm
  
  hemkar.sharma2018
  Subscriber
  
  I am a new user and I downloaded the software but when I launch it takes the id and password and after then it closes and does not start.? can anyone help...
- July 15, 2020 at 7:04 am
  
  Naresh Patre
  Ansys Employee
  
  Hello Hemkar
  
  Can you check if your machine meets the minimum hardware requirements as mentioned in below post?
  
  https://discoveryforum.ansys.com/t/801xrx
  
  If there are no issues with hardware requirements, please send below mentioned files to ansys-discovery-support@ansys.com:
  
  1. Type %temp% in Windows Search and locate .ansys folder. Zip this folder and send it
  
  2. Send following log files located at ~/Ansys Inc
  
  Install.log
  
  Install_licconfig.log
  
  Install.err (if it exists)

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