Learning Forum

[paul]

Hello,

 

A customer is having some issues regarding starting up discovery. They do not have the stl prep addin, but are still getting this message when starting up Discovery. Turning the settings on and off for STL prep will not get rid of this message.

 

Any idea on how to remove this message?

[Subashni Ravichandran]

Hello Paesc

Could you try asking the customer to go to the default location C:UsersAppDataLocalSpaceClaim and delete all the folders there?

Please let us know if this works for you.

[paul]

Subashni Hello Subashni,

 

This did not work. Are there any other things i can try to solve this?

[Naresh Patre]

Hello Paesc

Can you send the diagnostic files as mentioned in below post to ansys-discovery-support@ansys.com?

https://discoveryforum.ansys.com/t/y7rgxh/discovery-enterprise-licensing-gathering-diagnostic-information

[paul]

Naresh Patre 

 

Hello,

 

How can you gather information if you do not have the enterprise version?

I do not have the ''Gather Diagnostic Information'' button available.

[Naresh Patre]

Hello Paesc

Since the license error message mentioned server details, I thought it could be an enterprise license.

Matt Madore can you please offer some suggestions to overcome this license issue?

[ANSYS_MMadore]

The CLIENT side diagnostics need to use the CLIENT ANSLIC_ADMIN Utility, it appears the attempt to gather diagnostics is using the Server ANSLIC_ADMIN.

[Naresh Patre]

Hello Paesc

Can you run the Client side diagnostics as mentioned by Matt? The steps are mentioned in the same document shared earlier. I am mentioning them again for quick reference:

1. Launch the Client ANSLIC_ADMIN Utility as the user experiencing the problem.

2. Click View Status/Diagnostic Options

3. Click Gather Diagnostic Information

4. Select Yes when prompted

5. If you would like to specify the directory of the diagnostic files, select Yes. If not, select No (there will be a pop-up window displaying the location of the diagnostic files once it’s finished gathering the files)

6. Please zip the entire diagnostic directory and email it to ansys-discovery-support@ansys.com

[paul]

Naresh Patre In which folder is this file located?

[Naresh Patre]

Paesc If you have followed the above steps without any changes, then the files get saved in a folder that gets created in %temp% folder. The folder name starts with anslicdiag_username_. ZIp this folder and send it.

[paul]

Naresh Patre I know where to find this file, but not the Client ANSLIC_ADMIN. 

 

If i go to the following location i see the program, but if i run it i do not have the same options.

 

C:Program FilesANSYS IncShared FilesLicensingwinx64

[Naresh Patre]

Paesc The Client ANSLIC_ADMIN Utility can be found in Windows start menu under ANSYS 2020 R1 (or the version which you have installed). It's not located in the file path that you shared. Are you not able to see this utility under Windows start menu?

 

[paul]

Naresh Patre Ah, yes thanks.