Ansys Products

Ansys Products

Client software not picking up on license for version 19. Version 18 still works though.

    • dpierce
      Subscriber

      Hi there,


      I submitted a ticket through the customer portal (SR 1889936881). However, I believe the preferred method is through discussion groups.


      We have a number of products as part of the Ansys suite. We have installed version 19 of the license server, but the clients are still detecting version 18. The message we get is (eg. from Ansys FLUENT):



                    Welcome to ANSYS Fluent Release 19.0

                    Copyright 1987-2017 ANSYS, Inc. All Rights Reserved.
                    Unauthorized use, distribution or duplication is prohibited.
                    This product is subject to U.S. laws governing export and re-export.
                    For full Legal Notice, see documentation.

      Build Time: Dec 18 2017 15:16:54  Build Id: 10138 
       

      ANSYS LICENSE MANAGER ERROR:Your version of the ANSYS license manager software is out of date. Please download and install the current ANSYS license manager from the ANSYS Customer Portal.
      The version of the license server 2325@[our license server] [1.8.3] must be greater or equal to the client FLUENT_SOLVER version [1.9.0].

      Hit return to exit.

      Unexpected license problem; exiting.


      From the command line I ran:


      C:Program FilesANSYS Inc>"Shared FilesLicensingwinx64ansysli_util" -statli 2325@licenseserver

      Attempting to connect to ansysli_server running on 2325@licenseserver...
      Connection Established.  Querying for additional information...
      2019/08/30 11:20:12    STATS                                                                                                    0/0/0/0   10964:ANSYSLI_UTIL:[*****]:winx64   6:192.168.10.1
                      Not connected to a license server for licensing actions.
      ** ERROR: Unable to retrieve server statistics for 2325@licenseserver. **
      ** ERROR: Unable to retrieve feature availability for 2325@licenseserver. **



      We have downloaded and install the license manager software but it is still not working.

      We are at a loss as to what is happening here. We would like to setup a remote session with one of your technical experts to help us resolve this issue.

      Can we please schedule a session?

      Thanks,
      David

    • ANSYS_MMadore
      Ansys Employee

      Hello David,


       


      This would indicate that the license server needs to be updated, possibly during the update it did not complete fully.  I will reach out separately on this.


       


      Thanks,
      Matt

    • dpierce
      Subscriber

      Hi Matt,


       


      That would be great.


       


      Thanks,


      David


       

    • dpierce
      Subscriber

      Hi Matt,


       


      Meant to tell you that this is working now. Thanks for all your help.


       


      David


       

    • tsiriaks
      Ansys Employee

      Thank you for the update David, please mark Matt's post as 'Is Solution' so we know that this thread has been addressed.


      Thanks,


      Win

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