September 12, 2022 at 2:21 pmKevin JohnstonSubscriber
What I understand is that this is likely a licensing issue, but I'm not clear what I should be checking or what Ansys is attempting to do. We did also move our licensing server so unsure if there are config files somewhere still pointing to our old one.
I've launched the Client Licensing Settings, and set that to point to our new server, but it only required port 1055 and the new server name.
When I launch Workbench 2022, the software loads and then errors with "Connection timed out while reading data" with a followup prompt "License server lost for 5 minutes" and then provides "ANSYSLI_SERVERS: 2325@
, 2325@ , FLEXlm Servers: 1055@
Based on the above, it seems to still be looking for the old server, which I'm not positive if it's failing because of this.
Our network is pretty heavily locked down, but I believe the port is open, so I'm lead to believe the config is still pointing at the old server somewhere.
Is there a guide to purge the old licensing server information on a machine?
Thanks in advance.
September 13, 2022 at 12:23 pmGeorge KarnosAnsys Employee
Check the following file:
c:\Program Files\Ansys Inc\Shared Files\licensing
Change the hostname after 2325@ to the new servername.
September 13, 2022 at 12:56 pm
September 13, 2022 at 1:01 pmGeorge KarnosAnsys Employee
I would then suggest to check firewalls:
The following video discusses Firewall Exceptions:
September 13, 2022 at 1:55 pm
September 13, 2022 at 2:19 pmGeorge KarnosAnsys Employee
That is to be performed on the License Server machine.
September 13, 2022 at 4:58 pm
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