Could not resolve proxy issue

- July 31, 2019 at 12:16 am
  
  tkanazaw
  Subscriber
  
  I got the Licensing Error message. I already tried below and ping command shows 0% loss. <https://discoveryforum.ansys.com/t/q5gwjy/discovery-license-activation-troubleshooting> How to resolve this issue?
- July 31, 2019 at 5:22 am
  
  Subashni Ravichandran
  Ansys Employee
  
  Hello tkanazaw
  
  Do you have a proxy server in place?
  
  If you have a proxy server in place you will need to go through point 5B of the Troubleshooting Document.
  
  Can you please make the changes as suggested and let me know if you still face the issue?
- August 6, 2019 at 5:38 am
  
  Subashni Ravichandran
  Ansys Employee
  
  Hello tkanazaw
  
  Were you able to resolve the issue using my previous response or do you still have any difficulty?
- August 7, 2019 at 5:52 am
  
  tkanazaw
  Subscriber
  
  Hello Subashni
  
  It is still not resolved.
  
  I want to send .ansys file, but it is include confidential information.
  
  How to send the file without going through the forum?
- August 7, 2019 at 6:51 am
  
  Subashni Ravichandran
  Ansys Employee
  
  Hello tkanazaw
  
  You can send it to ansys-discovery-support@ansys.com. I will take it up from there.
- August 8, 2019 at 8:53 am
  Subashni Ravichandran
  Ansys Employee
  Hello tkanazaw
  
  Thank you for sharing the .ansys folder.
  1. Can you please go to the Windows Control Panel under Internet Properties, click on the Connections tab and then click on LAN settings and send us a screenshot of it.
  2. Also, can you make sure you have set below environment variable and tried launching Discovery:
    HTTPS_PROXY="http://host:port" (here host and port are the proxy host and port)
  3. If it still does not work, can you please send us all the files apart from the .ansys folder as requested in #6 of the Troubleshooting Document?
    You can send the filed to the same email id as mentioned in my precious reply.
  Thanks & Regards
  
  Subashni
- August 19, 2019 at 8:56 am
  
  Subashni Ravichandran
  Ansys Employee
  
  Hello tkanazaw
  
  I seem to have not received any email from you.
  
  Is this issue resolved? Or is there any difficulty you are facing sending me the files?

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