January 20, 2021 at 4:31 pmcburSubscriberHello, One of our customers wants to install the Discovery software on a computer that is a bit small but according to the hardware requirements is suitable. Following the launch of Discovery, the software crashes instantly (see photo). the graphic card has been updated : graphic card : Nvidia Geforce GTX 980 4Gb Maxwell. Is this compatible? thanks
January 21, 2021 at 5:43 amNaresh PatreAnsys EmployeeHello charlie I think this error is related to the Q&A Services option during installation and has nothing to do with graphics card. Was the below option enabled while installing Discovery products?
Can you open Environment Variables panel and check if there is any variable named "ENABLE_ANSYS_QA_SERVICES" and delete it? If the above environment variable is not available, then unfortunately you will have to uninstall and reinstall it again. But make sure that you deselect the option highlighted in above image and then proceed with the installation.
January 21, 2021 at 10:35 am
January 21, 2021 at 10:42 amNaresh PatreAnsys Employee
Ok. Did you finish reinstalling the products? Are you seeing the same error?
January 22, 2021 at 2:54 pmcburSubscriber
We have retryed the installation but the same problem persists. However, a message tells us that the minimum system requirements are not satisfied.
So the customer will review his configuration before trying an installation again.
(Unless you have another idea....)
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