Learning Forum

[cbur]

  Hello, One of our customers wants to install the Discovery software on a computer that is a bit small but according to the hardware requirements is suitable. Following the launch of Discovery, the software crashes instantly (see photo). the graphic card has been updated : graphic card : Nvidia Geforce GTX 980 4Gb Maxwell. Is this compatible?   thanks

[Naresh Patre]

Hello charlie I think this error is related to the Q&A Services option during installation and has nothing to do with graphics card. Was the below option enabled while installing Discovery products?    

Can you open Environment Variables panel and check if there is any variable named "ENABLE_ANSYS_QA_SERVICES" and delete it? If the above environment variable is not available, then unfortunately you will have to uninstall and reinstall it again. But make sure that you deselect the option highlighted in above image and then proceed with the installation.

[cbur]

Hello, We have uninstalled Discovery because the environment variable "ENABLE_ANSYS_QA_SERVICES" was not present. However, when re-installing, we do not have the possibility to uncheck the option "enable ANSYS QA service....". Regards

[Naresh Patre]

Hello charlie

Ok. Did you finish reinstalling the products? Are you seeing the same error?

[cbur]

Naresh Patre 

Hello,

We have retryed the installation but the same problem persists. However, a message tells us that the minimum system requirements are not satisfied.

So the customer will review his configuration before trying an installation again.

(Unless you have another idea....)

Thanks