Curl Error (4) in Discovery 2021R1

- May 13, 2021 at 9:42 am
  
  kawabata
  Subscriber
  
  Hello,
  Our two customers have an activation problem by Curl error (4) below. So, they are unable to use Discovery 2021R1.
  The message is "Curl Error (4) A requested feature, protocol or option was not found built-in in this libcurl due to a build-time decision. - Unsupported proxy 'https://username:password@proxy-server:8080', libcurl is built without the HTTPS-proxy support."
  
  They set "HTTPS_PROXY" as system environment variable and "https://proxy server:8080" (one customer set "https://proxy server:8080" and another one set "https://username:password@proxy server:8080") as the value. They also added "ansysls_client.exe" in antivirus exception list and firewall.
  
  What should they do/check in next? Would you let me know?
  I have received ".ansys" folder from one. So, I can send it to you.
  
  Thanks in advance,
  Ichiro
- May 17, 2021 at 3:08 am
  
  Naresh Patre
  Ansys Employee
  
  Hello Ichiro
  
  Can you please send all the files requested in section 6 of the troubleshooting document mentioned below, to ansys-discovery-support@ansys.com:
  
  https://discoveryforum.ansys.com/t/q5gwjy/discovery-license-activation-troubleshooting
  - May 18, 2021 at 9:25 am
    
    kawabata
    Subscriber
    
    Hello Naresh Patre ,
    
    I have sent the files of one customer to the email address.
    
    And I will send the files of another customers after receive them, too.
    
    Thanks,
    
    Ichiro
- May 26, 2021 at 8:01 am
  
  Naresh Patre
  Ansys Employee
  
  The customer seems to be using a .pac file for their proxy configuration. We currently do not support this proxy method.

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