cx2210.exe has stopped working

- December 14, 2022 at 2:45 am
  
  Gina Liu
  Subscriber
  
  Dear Team
  
  I currently use ANSYS 2022R1.
  When they click File > Preferences in Fluent, and an error message window will appear: "cx2210.exe has stopped working. Windows is looking for a solution to the problem..."
  
  Then I install ANSYS 2022R2 for fix the problem.
  I click Workflow > Import Geometry in Fluent Meshing or click File > Preferences in Fluent Solver, the software will display an error message window saying: "cx2210.exe has stopped working Windows Looking for a solution to a problem..."
  
  How can I solve this problem?
- December 14, 2022 at 5:39 am
  Nikhil Narale
  Ansys Employee
  Hello,
  
  It is tricky to narrow down to one reason for this issue. Here are a few things that you can try out:
  - Try updating the graphics driver to the latest version (assuming you have a professional dedicated graphic card),
  - Try turning off firewall and anti-virus software (or add exclusions to the entire ANSYS Inc folder).
  Let me know if this works.
  
  Thanks!
  Nikhil

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